Communications are an essential part of any business. Whether it’s the connections a brand makes with its customers or the conversations that happen between the diverse members of a team, … Read more “How Businesses Benefit from Moving all Communications to One Platform”
A couple of decades ago, the only channels customers had to communicate with brands were telephone and mail. Technology has evolved drastically today to the point where consumers are happy … Read more “Unifying the Shopper Experience with Omnichannel Communications”
In a world where customer experience is key to business success, contact centre agents exist on the front lines of customer service. These professionals serve as ambassadors for your business, … Read more “5 Ways You Can Boost Agents Engagement in your Contact Centre”
If you’re looking for a way to make your company as efficient and profitable as possible, then the task might not be as complicated as you think. Although it can … Read more “Upping Your Game with Collaboration”
In a rapidly evolving and competitive retail environment, agility has become a critical component of running a successful business. Brands that know how to adapt and change quickly to suit … Read more “Stay Ahead of the Retail Game with Agile Cloud Communications”
The role of the typical contact centre is changing. Today’s customers are more empowered than ever before, and they’re no longer willing to stay loyal to a company after a … Read more “Putting Customers at the Heart of Your Business with CCaaS”
Whether you’re prepared or not, unified communications are gradually making the move to the cloud. Today, cloud solutions are moving out of the early adopter phase and into the mainstream … Read more “Five Key Factors in a Successful Move to Cloud Unified Communications”
Call centre agents work best when they work together. However, despite the rise of new solutions for collaboration, many of today’s enterprises still rely on old-fashioned and outdated methods of … Read more “How Collaboration Revolutionises Contact Centres”
Are you making the most of customer communications? Fifty-five percent of customers would pay more for a better experience, according to Defaqto research, and the more effort you put into … Read more “7 Tips for Getting Lucrative New Business Calls”