Our Update on International Data Transfers and the New Standard Contractual Clauses

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Out with the old, in with the new. RingCentral provides customers with new standard contractual clauses and additional safeguards.

On 4 June, the European Commission adopted new Standard Contractual Clauses (SCCs). These clauses govern all transfers of personal data out of the European Economic Area (EEA) to a third country, which is a nation that the European Commission has not deemed as providing an adequate level of data protection. 

The EU Commission adopted the new SCCs to incorporate parts of the Court of Justice of the European Union’s judgment in Schrems II. This highlighted that the original SCCs did not adequately address the EU Commission’s concerns about protecting EU personal data transferred to a third country.

As part of its ongoing commitment to European data protection, RingCentral began planning for the changeover right away, to be able to offer the new Standard Contractual Clauses to customers by the legal deadline of 27 September. 

What is the new Trust Center and what are the new SCCs?

Now RingCentral is ready to provide customers with the new SCCs and resources providing information regarding our data transfer risk assessments. Customers will be able to access all of this through the new Trust Center. In the Trust Center, customers will find:

  • Personal data transfer resources 

We have a dedicated section to personal data cross-border transfer out of the EEA, UK and Switzerland. Through the Privacy Trust Center, customers can find our customer data transfer agreement based on the standard contractual clauses. Customers can also access our data transfer risk assessment FAQs.

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Everything you need to know about how we respond to customer data requests submitted by law enforcement and government agencies. Read the report
  • Transparency report 

Our recently published transparency report compiles all customer data requests received during the previous year. The current report details how many law enforcement requests we received in 2020. It also shows the countries these came from and the type of data we provided.

  • Privacy documentation 

Customers can find information on global privacy compliance, including privacy collateral, white papers and agreements. 

What does the future hold?

Stay tuned for further blogs and announcements regarding our continued commitment to protecting personal data. In the meantime, learn more about how we keep customer data safe with enterprise-grade security, reliability and privacy by heading straight to our new Trust Center.

Of the many questions companies have when considering a move to the cloud, security sits at the top of the list. This white paper tells you how we protect your communications data.

Originally published Sep 27, 2021, updated Oct 04, 2021

Paola Zeni


    Paola Zeni is the Chief Privacy Officer at RingCentral. She is an international privacy attorney with more than 20 years of privacy experience and a veteran of the cybersecurity industry, having worked at Symantec and more recently at Palo Alto Networks, where she built the privacy programme from the ground up. Her team’s mission is to build privacy into every product and process that touches personal information. Paola is member of the International Association of Privacy Professionals and a member of the Board of the Association of Corporate Counsels, San Francisco and Bay Area Chapter. She has practiced in Italy and is a member of the California Bar.

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