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Video conferencing is a pretty standard procedure these days. Any modern workplace will be using video conferencing technology from time to time. Think about all those conference calls with the … Read more “Video Conference”
If you’re a call centre agent or perhaps a manager, you’re likely familiar with an ACD system. It’s the system that routes the caller to their desired destination in just … Read more “Automatic Call Distribution (ACD)”
Cloud computing technology is evolving at an ever-increasing rate. Organisations are moving to cloud services like Amazon Web Services (AWS) for agility and flexibility in uncertain times. But cloud computing … Read more “Mobile Cloud”
Customer segmentation is one of the most important marketing tools at your disposal, because it can help a business to better understand its target audience. This is because it groups … Read more “Customer Segmentation”
Most people picture call centres as a large room filled with service representatives taking calls on headsets. In reality, call centres have changed a lot in recent years. As more … Read more “Call Centre Agent”
Cloud computing has brought about radical changes to the way businesses operate. Over the last few years, all sorts of organisations have embraced the cloud, taking advantage of the capacities … Read more “Application Migration”
In recent years, the conversation around personal privacy and data security has become intense. With data protection regulations tightening and cybersecurity threats attracting more media attention, users have sought reassurance … Read more “Cloud browser”
The world of commerce is constantly evolving, both for businesses and consumers. As our customers become more tech-savvy and access different channels and platforms from a wide range of devices, … Read more “Omnichannel”
Voice recognition will be a key part of the future of communication. Whether it’s asking Alexa the time or navigating a business phone system, you’ll have encountered it before. Many … Read more “Voice Recognition”