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Call Blocker: Say Goodbye to Nuisance Calls! You know the scenario: You’re relaxing at home with a good book or maybe trying to get an important report completed at … Read more “Call Blocker”
What is an Endpoint?: Vital Components, Strategies and Benefits Data breach costs have risen by 12.7% in the past year since 2020. This is at an all-time high. As more … Read more “Endpoint”
Everything you need to know about call queues We’ve all experienced it: we try to get through to our car insurance contact centre only to get stuck listening to a … Read more “Call Queue”
What is Contact Centre Management? 7 Best Practices for Ultimate Efficiency Today’s customers expect a particularly high standard of customer service from businesses. Nowadays – with a range of communication … Read more “Contact Centre Management”
Average Handle Time: Executing the 8 Best Practices Life’s busy for a lot of people. So when they call a contact centre, they don’t want to be waiting for ages. … Read more “Average Handle Time”
18 Call Centre KPIs and Metrics to Track for Maximum Productivity Call centres have come a long way, especially in the last decade or so. As with many other industries, … Read more “Call Center KPI”
A Complete Guide to Call Centre QA To Optimise Your Workforce Quality assurance is a central process for all businesses, and call centres are no different. Quality assurance (or QA) … Read more “Call Centre QA”
Everything You Need to Know About Speed Dial Whether for business or personal needs, having a speed dial extension on your Android or iOS phone is an add-on that can … Read more “Speed Dial”
Customer Reviews: What They Are and How to Get Them Customers are your greatest asset. Without them, your products, services and business would cease to exist. Finding ways to promote … Read more “Customer Reviews”