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Archives: Definitions

A post type for definition of term

What is disaster recovery?

Disaster Recovery

You may think that you and your organisation are immune. Immune to sudden events or catastrophes that could make all your years of hard work meaningless.But no one is resistant … Read more “Disaster Recovery”

Allyn Jayawon
Allyn Jayawon Author
digitalisation in ringcentral defintion-362

Digitalisation

When was the last time you sat and read the newspaper front to back?  It’s safe to say that, like a lot of people these days, you probably get the … Read more “Digitalisation”

Allyn Jayawon
Allyn Jayawon Author

Call Blocker

Call Blocker: Say Goodbye to Nuisance Calls!   You know the scenario: You’re relaxing at home with a good book or maybe trying to get an important report completed at … Read more “Call Blocker”

Allyn Jayawon
Allyn Jayawon Author
What is an endpoint

Endpoint

What is an Endpoint?: Vital Components, Strategies and Benefits Data breach costs have risen by 12.7% in the past year since 2020. This is at an all-time high.  As more … Read more “Endpoint”

Allyn Jayawon
Allyn Jayawon Author
What is call queue

Call Queue

Everything you need to know about call queues We’ve all experienced it: we try to get through to our car insurance contact centre only to get stuck listening to a … Read more “Call Queue”

Allyn Jayawon
Allyn Jayawon Author
The Ultimate Guide to Contact Centre Management - Ringcenrtral UK Glossary

Contact Centre Management

What is Contact Centre Management? 7 Best Practices for Ultimate Efficiency Today’s customers expect a particularly high standard of customer service from businesses. Nowadays – with a range of communication … Read more “Contact Centre Management”

Allyn Jayawon
Allyn Jayawon Author
Average Handling Time -Best Practices | RingCentral UK Blog

Average Handle Time

Average Handle Time: Executing the 8 Best Practices Life’s busy for a lot of people. So when they call a contact centre, they don’t want to be waiting for ages.  … Read more “Average Handle Time”

Allyn Jayawon
Allyn Jayawon Author
Call Centre KPIs in RingCentral UK Blog

Call Center KPI

18 Call Centre KPIs and Metrics to Track for Maximum Productivity Call centres have come a long way, especially in the last decade or so. As with many other industries, … Read more “Call Center KPI”

Allyn Jayawon
Allyn Jayawon Author
Call Centre Quality Assurance - Complete Guide | RingCentral UK Blog

Call Centre QA

A Complete Guide to Call Centre QA To Optimise Your Workforce Quality assurance is a central process for all businesses, and call centres are no different. Quality assurance (or QA) … Read more “Call Centre QA”

Allyn Jayawon
Allyn Jayawon Author
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Category

Collaboration

GSP

Interviews

Security

Small Business