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Cloud Optimisation in Communication In this article, we’ll delve into how optimising cloud technology transforms communication for businesses, creating seamless, efficient systems that adapt to evolving needs. At RingCentral, we … Read more “Cloud Optimisation”
You may think that you and your organisation are immune. Immune to sudden events or catastrophes that could make all your years of hard work meaningless.But no one is resistant … Read more “Disaster Recovery”
When was the last time you sat and read the newspaper front to back? It’s safe to say that, like a lot of people these days, you probably get the … Read more “Digitalisation”
Call Blocker: Say Goodbye to Nuisance Calls! You know the scenario: You’re relaxing at home with a good book or maybe trying to get an important report completed at … Read more “Call Blocker”
What is an Endpoint?: Vital Components, Strategies and Benefits Data breach costs have risen by 12.7% in the past year since 2020. This is at an all-time high. As more … Read more “Endpoint”
Everything you need to know about call queues We’ve all experienced it: we try to get through to our car insurance contact centre only to get stuck listening to a … Read more “Call Queue”
What is Contact Centre Management? 7 Best Practices for Ultimate Efficiency Today’s customers expect a particularly high standard of customer service from businesses. Nowadays – with a range of communication … Read more “Contact Centre Management”
Average Handle Time: Executing the 8 Best Practices Life’s busy for a lot of people. So when they call a contact centre, they don’t want to be waiting for ages. … Read more “Average Handle Time”
18 Call Centre KPIs and Metrics to Track for Maximum Productivity Call centres have come a long way, especially in the last decade or so. As with many other industries, … Read more “Call Center KPI”