Contact Centre

Create a more productive contact centre workforce. Be in the loop about industry insights on enhancing customer experience and effective call centre collaboration solutions.

3 Ways To Improve the Agent Experience and Reduce Contact Centre Turnover

Turnover has always been an integral part of call centre life, with an estimated rate of around 26% depending on…

4 days ago

Call Centre Recording and Its Benefits

  In this article, we will discuss: What is call centre recording? How it works Common types of call centre…

4 weeks ago

Calling Software for Call Centres: Everything You Need to Know

66% of customers typically resolve issues via phone support, making it an essential component of your customer service strategy. However,…

1 month ago

7 Ways to Improve Omnichannel Customer Experience

Reaching out to your customers is one of the most important parts of a sales strategy. Increasingly, customers expect to…

3 months ago

Call Centre Management: What It Is and 7 Best Practices

Call centre management isn’t easy, especially when it comes to keeping your employees and customers engaged and happy. Those in…

6 months ago

Contact Centre Analytics: Future-Ready Customer-First Solutions

Contact centre analytics are fuelling the contact centres of the future. And today we’re here to find out exactly why…

9 months ago

The ROI of Customer Experience

If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a…

1 year ago

Ringside: Insider Interview with Daniel Ord

Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies…

1 year ago

How Conversational AI Facilitates Smart Routing

Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…

1 year ago

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