Small Business

5 Phone Hacks for Admins That Make Your Small Business Look Big

Small businesses have several competitive advantages over larger companies.

For starters, small businesses can change directions on a whim and make important decisions without lengthy approval processes. They can provide localised, hands-on customer experiences that larger companies can’t contend with.

But of the many advantages small and medium-sized businesses have over larger companies, technology and digital tools often lag behind. The truth is, customers tend to prefer brands with a long, proven track record of positive customer reviews online, or brands with technologies that enhance the customer’s interactions with that brand.

The good news: cloud communications offers many features that can make your small business seem much bigger. With the right tools, you can provide exceptional experiences to your callers without losing the agility and adaptability that makes your small business unique.

Here are five ways to make your small business look big with the RingCentral MVP™ phone

1. Schedule call forwarding for business hours

One of the most powerful tools in RingCentral’s phone capabilities is the ability to create business rules: during business hours, after hours and just about any time of day you specify.

Admins and users can configure where to receive incoming calls during or after active user hours in their RingCentral online account.

Transferring a call is much more than having your colleague on speed dial. It’s all about providing the best service possible to your callers. For example, a phone call is often a potential customer’s first point of contact with a business. If they feel dissatisfied with the experience, chances are they’ll go straight to your competitors.

Before doing a cold transfer, consider whether the destination department is well-staffed to answer calls and whether they have voicemail set up. Otherwise, your caller will reach a dead end and have to start their call all over again.

5. Find an agent automatically with a phone hunt group

When a caller reaches your phone line, they expect the right agent to answer their call in a timely manner. If an agent isn’t available, they should get automatically routed to another agent.

In a phone hunt group, when your customers call your official phone number, the hunting number begins hunting calls. It searches for the first available member of the phone hunt group.

Hunting calls rely on an algorithm that is created alongside a hunt group phone. The phone can contain multiple groups within one hunt group based on the number of extensions you provide.

It can forward calls to an extension that leads to sales, tech, customer service, etc. where members are waiting to answer. Who answers the call depends on the method you choose for the hunt group phone.

Small business with enterprise-level communications

Large companies might have a leg up when it comes to customer service technologies, but with the right phone tools, small businesses can provide the same level of service as any large company.

The best part? You can do it all in RingCentral MVP. No need for additional, costly call centre solutions. Your users have everything they need to provide enterprise-level service all in one platform.

Not a user yet? Learn more about RingCentral MVP here and request a demo when you’re ready.

Published by
    Ashima Bhatt is the Director of Product Marketing for RingCentral’s core Message, Video, Phone product offering. She uses RingCentral as a platform to share with the world how to connect people in meaningful and compelling ways to build forward.
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