Helping customers move forward

Ring Central Blog


Facebook Twitter Linkedin Copy link post URL copied

Aug 04, 2020

We work with customers from every sector and every industry – from small businesses to large enterprises – all around the world. We have witnessed firsthand the dramatic change in how they empower their employees, connect with their customers, and work with their partners. No two experiences have been the same. Every challenge has been unique. But there is one common theme – the need to adapt and engage quickly in new and uncharted ways – with your colleagues, customers, and partners.

Our mission is to help simplify business communications. We want to help people communicate and collaborate seamlessly. We want to help our customers serve the needs of their customers regardless of the industry or location. At RingCentral, we are humbled to be part of their journey. It is a partnership. 

And that partnership is reflected in how we performed this past quarter. Today, we announced financial results for our second quarter in 2020. It was historic in many ways. We announced strong growth in revenue. Demand for our cloud-based communications solutions is higher than ever before. Our Message Video Phone (MVP) platform enabled us to add more customers in our second quarter than any quarter in our history, without requiring physical travel for our sales and professional services teams. As we grow our business, we are focused on our products, our people, our customers, and our partners.

Of course, our financial performance is only a small part of the story…

Bringing communications to the cloud

Challenging times require swift action. They require adaptation by reimagining and embracing new ways of doing business while staying productive. Here are a few ways our customers are using our communications, collaboration, and contact center solutions this quarter to do just that.

PM Pediatrics, the nation’s largest provider of specialized pediatric urgent care, is using RingCentral’s cloud communications solution to help meet the rapid acceleration of patient and staff communications needs amidst the COVID-19 pandemic. RingCentral is enabling patients to connect with health professionals while enabling their employees to work together while working from home.

The Pro Football Hall of Fame, had to transition from operating together out of their Canton offices to working from home. Using RingCentral, they haven’t had to slow the pace of operations. In fact, this forced transition to a remote, digital working environment has given the team ideas for new ways to carry out their mission. They are conducting full video recordings with interviewees, which are becoming a valuable part of the digital archive of the Hall of Fame inductees. Fans, historians, and authors can watch the interviews providing much richer archives. Staff members are using all of RingCentral’s features for voice calls, video meetings, screen sharing, team messaging, and mobile communication.

Marvell Technology, a leading global semiconductor company needed to replace its legacy, on-premise systems for over 6,500 users. RingCentral is providing a highly reliable, scalable global communications platform across 20 countries. The platform combines a global reach with openness that enables them to easily integrate with other enterprise applications and solutions.

Goosehead Insurance, a rapidly growing independent personal lines insurance agency adopted RingCentral Office to enable their entire organization – over 2,200 users to – work from anywhere. Using RingCentral’s solutions, they were able to seamlessly transition their workforce to a work-from-home environment in just a few days. They have sustained premium growth even with the switch to a virtual environment. 

Learning institutions – both young and historic – turned to RingCentral and cloud communications to enable a smooth transition to remote communications and collaboration for their students and faculty.

Berkeley College needed to bring its on-site students and faculty into an all-virtual environment across six locations in New York and New Jersey. With RingCentral’s solution, Berkeley College is able to bring them all together. They are also using a real-time dashboard to track usage and quality of communications to ensure that students and staff get the most out of the solution. Finally, using our open platform, they have integrated their communications with other applications including Salesforce.

Southern New Hampshire University (SNHU), one of the fastest-growing universities in the U.S., replaced its legacy on-premise communications system with our unified solution for messaging, video, and phone capabilities. It connects nearly 3,000 users, both the school’s staff and faculty, and gives them the freedom to focus on what matters most –providing a world-class education.

Texas Christian University (TCU), in Fort Worth, Texas, needed to become an all virtual university overnight. Using RingCentral’s cloud communications solution, TCU connected faculty and staff to make, receive, and reroute calls from their business numbers from anywhere, on any device. This has enabled them to quickly transition nearly 1,000 faculty and staff to a work-from-home environment seamlessly.

Partnering to drive growth

Our channel partners bring the benefits of our cloud-communications platform to more and more customers each day. During the quarter, we reinforced our commitment to them with the launch of our new IGNITE!™ Partner Program. IGNITE! enables partners to own the entire sales cycle with organizations of up to 400 employees. It builds on our existing Channel Harmony® program.

We, together with Avaya, announced the global expansion of Avaya Cloud Office by RingCentral to Australia, Canada, and the UK during the quarter. There were many notable customer wins across a range of different industries. In addition, Avaya has also onboarded over 2,000 partners and it’s easier than ever for customers to migrate to Avaya Cloud Office by RingCentral.

We also expanded our strategic partnership with Atos. Together, we will launch a co-branded UCaaS solution called Unify Office (UO) by RingCentral, which brings an exclusive cloud offering to the 40 million+ users of the Atos Unify product family.

But even more excitingly, we welcome Atos as Customer ZERO for Unify Office. The first deployment will start with Atos’ UCC division, and then be extended to the 100,000+ global employee base!

Innovation at our core

At RingCentral, we believe in delivering rapid innovation. We want to help people and organizations to communicate and collaborate regardless of their location or device. This past quarter we built on our momentum.

We started the quarter by releasing RingCentral Video, our reimagined video meetings experience. RingCentral Video enhances our Message Video Phone (MVP) platform. It enables our customers to work from anywhere by leveraging next-generation technologies, and providing a fast, unified, open, and trusted video meetings experience. 

We also launched our new RingCentral unified desktop application – an entirely reimagined user experience for enterprise communications on both Windows PCs and Macs. The new, unified RingCentral desktop application provides a modern collaboration-centric experience that brings together RingCentral’s Message Video Phone capabilities in a single, easy-to-use application.

For customers who want to bring the trust and reliability of RingCenter’s communications platform to Microsoft Teams, we announced RingCentral Cloud PBX™ for Microsoft Teams enabling Direct Routing integration. The integration gives users access to robust cloud PBX capabilities without leaving the Teams interface on mobile, web, and the desktop. This builds on other integrations RingCentral provides with Microsoft Teams to enhance user productivity.

People at the center

None of these accomplishments would be possible without the incredible efforts of our people. We strive to build a purpose-driven, inclusive culture. Our goal? Ensure every one of our employees can bring their best, authentic selves to work each day. This is how companies do amazing things!

RingCentral is on a journey. We are learning. The journey may be long but we make progress each day. Recently, we saw strong rankings in the annual Comparably employee survey. For leadership and professional development, we received “top company” recognition. Our CEO Vlad Shmunis, was also named among the top two CEOs for Diversity and Inclusion (#2) and the top CEOs for Women (#8). Great honors. But we do not rest on laurels. Each day, we push ourselves to become better and better – a truly great place to work for every one of our people.

The San Francisco Business Times and the Silicon Valley Business Journal recognized RingCentral as a 2020 Bay Area Best Places to Work and as a Bay Area Workplace Wellness Award recipient. The awards are based on the results of an independent survey conducted by Quantum Workplace.

People are our passion. A passion shared by our new Chief People Officer, Gunjan Aggarwal. As a company, we look forward to how she will help lead us to excellence in talent acquisition and development, organizational effectiveness, rewards, and recognition, as well as global inclusion and diversity

The path forward

We live in changed times. As humans, we are incredibly resilient. We are good at adapting to meet new challenges. Our customers, our partners, and our people are living proof. 

Today, the cloud transformation of communications is a top priority for every business to meet their enterprise needs at a global scale. We are in a strong position to be a core part of our customer’s digital transformations and address the large opportunity ahead of us.

Having been with RingCentral for a little over six months. I am humbled by our vision, the company’s commitment to innovation, and the incredible people-centric culture. I am excited to be part of the next phase of RingCentral’s growth journey.

Up next

Your people are your brand

RingCentral’s employees recently voted CEO Vlad Shmunis as one of the country’s best CEOs for women and diversity in Comparably annual rankings. Our CRO, Phil Sorgen, recently spoke with Comparably about the culture and brand Shmunis built. This article is based on his conversation.  A company’s brand is more than its logo. Nike isn’t a ...


Facebook Twitter Linkedin Copy link post URL copied

Related content

Work together from anywhere with messaging, video conferencing, and phone calls—all in a single platform.