Your customers want to get in touch with your business as easily as they would a friend. Connect on the channels your customers prefer, including messaging (Apple Business Chat, Facebook Messenger, WeChat, etc.), in-app messaging (iOS® and Android™), social media (Facebook®, Twitter, Instagram, etc.), live chat with contextual information access, email, and consumer review portals.
Assign messages accurately and automatically to agents with the right competency. Categorize incoming messages and push them to the right agent based on urgency and skill to improve response time, individual productivity, and overall output. And with language recognition in 72+ languages, you can further personalize your customer experience.
Improve resource handling and eliminate duplicate conversations by merging customer identities across multiple channels into a single profile. Gain a complete picture of your customer based on their historical interactions with your brand and team. Equip agents with the full customer story so they can provide a more personalized experience.
Collect and process data enriched by the RingCentral Engage Digital platform, which tracks your activity across channels and gets a full picture of your performance. Identify ambassadors and detractors, improve and upsell products, and increase profits by reducing missed opportunities in your ecosystem.
Embed your digital engagement platform within your existing ecosystem and enhance the tools you use with valuable information. Centralize your data to pave the way for an improved customer experience.
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