DIGITAL CUSTOMER ENGAGEMENT

The future of service is digital

Connect with customers across the web, social media, and messaging apps.

Customer service agent using RingCentral to assist a customer via chat

Make it easy for customers to get help anytime, anywhere

Support on every channel

Whether customers reach out on Facebook, Twitter, email, chat, or any other digital channel, manage all your responses in one customer engagement platform.

Right agent, right time

Use artificial intelligence and machine learning to analyze messages so you can filter and route them to the right agent, every time.

Data that works for you

Identify ambassadors and detractors while boosting sales with analytics that track volume, activity, and quality across every interaction.

RingCentral's digital customer engagement platform allows businesess to connect with customers on Facebook, Twitter, Instagram, YouTube, and other social media apps
DIGITAL CHANNELS
Be where your customers are
Go beyond phone calls and meet customers wherever they are online.
Offer social media support
Handle large volumes of interactions on Facebook, Twitter, Instagram, YouTube, and other social media apps.
Be more accessible
Chat with customers using WhatsApp, Apple Business Chat, Facebook Messenger, Google Business Messages, and in-app messaging on any iOS or Android device.
Connect across all channels
Set up seamless customer service by integrating with other channels including chat, text, review sites, communities, and an SDK.
CHATBOTS
Free up agents with virtual assistants
Handle higher inbound volume, automate simple inquiries, and provide a consistent experience across digital channels.
Open up new customer channels
Easily automate conversations by integrating directly with Google Dialogflow, a best-in-class chatbot.
Find the right fit
Implement your bot of choice, or take advantage of one of our partnerships with Microsoft Bot or Cognigy.
Speed up response times
Use chatbots to respond to common inquiries or gather more information before handing off to an agent.
Chatbot assisting a customer to find a product
RingCentral Analytics dashboard
ANALYTICS AND  REPORTING
Understand the full customer experience
Craft a better customer experience with built-in feedback surveys and data-informed insights.
Spot trends on every channel
Set custom SLAs by channel to monitor and track the complete customer journey.
Improve team performance
Get a deeper look into agent performance with pre-built and customizable dashboards.
View data from every angle
Inform your customer service strategy by slicing and dicing your data any way you’d like with drag-and-drop business intelligence dashboards.
UCAAS INTEGRATION
Connect with experts across your organization
Give agents the tools to access internal experts by integrating RingCentral MVP™. Now it’s easy to get answers and solve queries on the spot with team messaging built into your digital engagement platform.
Finance Team switching from chat to video call real time to discuss a customer query

Get ready to build more meaningful relationships

Everything you need to resolve issues faster

Merge identities

Automatically detect and merge customer profiles across different digital channels.

Set up smarter routing

Send messages to the right agent based on message content and agent skill set.

Manage approvals and transfers

Enable agents to ask for approval when responding to inquiries or transfer the conversation to another agent.

Get going with chatbots

Reply instantly to simple questions with chatbots and seamlessly hand off to agents if a conversation gets more complex.

Tap into supervisor tools

Help agents grow and perform better with dual listening for easy coaching and analytics tracking for key KPIs.

Connect your favorite apps

Enhance your support history by integrating and embedding with existing tools.

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Create better customer experiences, every time

+32%
shorter response time
+18%
gain in productivity

Up to

92%
first-contact resolution
Digital channels represent the next paradigm of customer interactions. They’re a game changer.

—AXA Switzerland

Build the complete customer experience

Inbound | Outbound | Digital

Get more done with APIs
Build your omni-digital presence with our API and programmatically manage interactions from any digital channel.

More on digital customer service

Video: AXA embraces the rise of digital customer service

VIDEO

AXA embraces the rise of digital customer service

Demo: A single channel engagement platform to manage every digital interaction

DEMO

A single channel engagement platform to manage every digital interaction

Ebook: How to launch a call deflection strategy

EBOOK

How to launch a call deflection strategy

Go digital. Use chatbots. Save on support costs.
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