Overview
The Doctor faced significant operational friction due to a fragmented tech stack that overwhelmed staff and led to missed patient inquiries. By migrating to a unified environment powered by RingEX, RingCX, and AI Quality Management (AIQM), the practice centralized its global communications, drastically reducing overhead while improving responsiveness. This transformation has enabled 100% visibility into patient interactions and established a scalable foundation for their rapid expansion across the Western United States.
Among all of the other benefits our practice is enjoying thanks to RingEX, RingCX, and AI Quality Management, moving everyone into a single, unified environment for our communications has let us reduce our overall telecom expenses by 67%.
Max Tselevich
Founder and CEO
About our customer
The Doctor, based in West Hollywood, CA, has delivered an integrative, concierge-level approach to modern primary care since 2015. The practice provides highly sought-after medical support with a focus on compassion, lifestyle medicine, and community-specific care.
The challenge: App overload and fragmented patient journeys
As The Doctor expanded its reach, the practice’s reliance on a disjointed tech stack began to undermine its mission of seamless patient care. CEO Max Tselevich found his global team—spanning from Los Angeles to the Philippines—trapped in "app overload," forced to toggle between separate vendors for messaging, video, and document sharing. This fragmentation created digital blind spots where patient inquiries from Facebook, email, and Apple Business Messaging frequently fell through the cracks.
