RingCentral helped us consolidate so much… our team messaging, our faxing, our video conferencing, and of course our phone system… onto a single app from one vendor. That has greatly improved things for us, both in terms of pricing and streamlining our operational efficiencies.
Lancer Seaman
Chief Information Officer
One of the largest orthopaedic practices in the US
Founded more than half a century ago with a single location in Philadelphia, Rothman Orthopaedic Institute has become one of the largest and most respected orthopaedic practices in the United States.
The numbers of life-changing surgeries performed every year by the organization’s specialist physician teams are astonishing: 4,000 spine-related procedures, 7,500 hand and wrist surgeries, and 14,000 hip and knee replacements, to list just a few.
The organization is so well regarded, in fact, that Rothman Orthopaedic Institute is the official orthopaedic partner for many of the professional sports teams in Philadelphia – including the Phillies, Eagles, and 76ers. They’re also the official orthopaedic team for the one of the most famous dance companies in the world – the Radio City Rockettes.
A legacy phone system too rigid for the company’s growth
In recent years, Rothman Orthopaedic Institute expanded at a rapid rate, growing to almost 40 locations across Pennsylvania and New Jersey. One operational challenge that became more acute with every expansion was managing the company’s on-prem phone system.
e system was so difficult to administer that the call-center teams, employees in every department, as well as staff at the company’s physician practices needed IT’s help to make even minor updates, such as adding users and changing voicemail greetings.
