Using RingCentral’s SMS text automations means we can respond to most of the typical customer questions we receive throughout the day – like how to sign up for a training session – in just a few seconds, with helpful answers. That has made a huge improvement both for our customer experience and for our business’s bottom line.
Dan Alexander
Owner and Instructor
Teaching emergency health and safety with cutting edge communications in Nevada
For over a decade, Saving Lives Society has been dedicated to empowering both healthcare workers and the general public with the knowledge and skills needed to respond to life-threatening situations.
This Nevada-based organization prides itself on delivering expert training for a diverse range of emergencies. However, with growing recognition came the challenge of managing an increasing influx of inquiries, most of which needed manual responses, putting a significant strain on their small yet dedicated team.
Saving Lives Society’s instructors and curriculum have earned such strong reputations over the years, in fact, that the company’s small team eventually found itself overwhelmed by the number of inquiries from prospective students – each of which they had to answer manually.
A Modern Challenge: Tackling High Volumes of SMS Inquiries
As Dan Alexander, the owner and instructor of Saving Lives Society, articulates, phone communications were gradually eclipsed by SMS inquiries. He noticed a shift in customer preference towards text messages, with almost 90% of all communications arriving via this medium.
