Overview
Televero Health faced operational challenges as rapid growth overwhelmed their manual call handling, leading to missed patient connections and lost revenue. By implementing RingCentral AI Receptionist (AIR), they automated 100% of inbound calls and streamlined SMS workflows. This digital transformation improved patient access, boosted monthly appointment volume by 15%, and established a scalable foundation for their nationwide expansion into the future of mental healthcare.
Before we implemented RingCentral Al Receptionist, our call center was often over capacity. Now that the Al answers 100% of calls and connects patients to the right people quickly, our operation is running more smoothly and we're experiencing more revenue growth than we could've hoped for.
Tim Strecker
Director of IT
About our customer
Televero Health, a leading behavioral health practice in the US, has been dedicated to solving the national mental health crisis through 100% online therapy and psychiatry services. The organization connects its more than 10,000 patients with licensed clinicians almost immediately, earning a slot as #54 on the 2025 Inc. 5000 list of fastest-growing private businesses.
The challenge: Overwhelmed systems and missed connections
As Televero Health experienced a 5,000% growth spurt, their legacy communication setup became a liability. The patient support team was consistently over capacity, and the existing IVR system frustrated stressed patients, who often selected incorrect options just to reach a human. This fragmentation caused "call-transfer limbo," where patients waited up to five minutes—or were never connected at all—resulting in dropped calls and lost revenue.
The solution and ROI: Scaling behavioral health with AI precision
To overcome the challenges of fragmented patient routing and overcapacity support lines, Televero Health transitioned to RingEX with AI Receptionist (AIR). To further automate their common workflows and enhance productivity, the company turned to the RingCentral App Gallery and integrated Beetexting into their RingCentral environment for SMS messaging. These upgrades ensure every patient seeking mental health support is greeted by an intelligent system that understands their urgency and connects them to a licensed clinician in seconds, rather than minutes.
What’s next for Televero Health
Televero Health is poised for continued expansion with plans to add more employees and extend its reach to new states throughout the US. As they scale, the organization will continue to refine its AI-powered environment to maintain the immediate, high-quality care that defines its brand. By bridging its mission to tackle the mental health crisis with RingCentral’s modern technology, Televero Health ensures its legacy of rapid, compassionate care remains accessible to thousands more patients.
To learn more about our customer, visit Televero Health.
