Switching from our old phone system to RingCentral has improved operations across the company, but what really makes us proud is how much we’ve improved our patient experience. After implementing RingCentral Contact Center, our average hold time dropped significantly.
Jennifer Mudge
Quality Improvement Team Lead
A leading provider of emergency medical supplies
From a small, family-owned business that launched in the mid-1990s, J&B Medical has grown to become one of Michigan’s leading providers of medical supplies and products for physicians’ practices, hospitals, and other healthcare providers.
J&B Medical holds contracts with the state of Michigan to provide health supplies and equipment to all state-run medical facilities and veterans’ homes. The organization is also the sole provider of diabetes treatment supplies for the state’s correctional facilities.
In the decades since its founding as a supplier of medical-surgical products, J&B Medical has expanded its suite of services to include personal protective equipment for frontline healthcare providers, a full-service mail-order pharmacy, telehealth services, and even a pet-supply division offering supplements and pharmaceuticals for veterinarians and pet owners.
An unreliable phone system creates internal growing pains
Prior to deploying RingCentral, J&B Medical used an on-prem phone system for both internal and customer-facing communications.
Jennifer Mudge, Quality Improvement Team Lead for J&B Medical, explains that the old system was sufficient when the company was smaller. But after adding new divisions, new locations around the country, and hundreds of employees, the company had clearly outgrown its aging telephony infrastructure.
