Overview
Gameday Men’s Health faced a surge in call volume that threatened to overwhelm front-desk operations and disrupt the in-person patient experience. By deploying an AI-driven scheduling solution with RingCentral AI Receptionist (AIR), the clinic successfully automated routine inquiries and appointment bookings. This shift eliminated missed opportunities and allowed the team to prioritize high-value patient care. Moving forward, the clinic plans to scale this automated foundation to support its rapid nationwide expansion.
Our RingCentral AI Receptionist handles hundreds of calls each month, managing everything from appointments to general inquiries, all while our front desk stays focused on the clients right in front of them.
Mike Moyer
Owner
About our customer
Gameday Men’s Health, based in Midland, TX, has provided science-based testosterone therapy and wellness treatments since its clinic doors opened to optimize male performance. As part of a nationwide network, this specific location manages intensive scheduling requirements to maintain its commitment to vitalized patient care.
The challenge: Inbound calls competed with in-person care
The clinic’s front-desk team felt constant pressure as the telephone never stopped ringing with basic insurance questions and booking requests. This persistent noise created a digital bottleneck that forced staff to choose between answering the phone and greeting the patients standing in the lobby.
