Overview
emoa Mutuelle faced growing friction from an aging, rigid telephony infrastructure that hindered member communication and lacked actionable analytics. By migrating to RingCentral’s cloud platform, powered by RingCX and RingEX, the provider successfully halved its call abandonment rate and unified its internal teams through a seamless Microsoft Teams integration available in the RingCentral App Gallery. This digital evolution ensures the organization is prepared for upcoming CRM integrations and AI-driven member support.
With RingCX and RingEX, we’ve achieved our most important goal: equipping our teams with the tools they deserve, while keeping the door wide open for future innovations.
Florence
IT Systems Manager
About our customer
emoa Mutuelle, based in the Var region of France, has served as a trusted health insurance provider for over 85 years. With 85 employees across nine agencies, the organization is dedicated to protecting the health of both individual members and business clients.
The challenge: Rigid systems and analytical blind spots
The financial-services company had been growing increasingly frustrated with the deep limitations of its outdated, on-premises infrastructure. Managing member inquiries became increasingly difficult because the existing tools were too complex and inflexible to adapt to modern insurance needs. As the legacy telephony system’s contract neared expiration, the organization took the opportunity to investigate more modern, flexible communications solutions on the market, particularly those that could easily integrate with the company’s CRM and other workflow applications.
