Overview
RSI Enterprises struggled with unreliable legacy hardware and exorbitant per-minute outbound dialing costs that hindered their growth. By migrating to RingCX, RingEX, and the RingCentral App Gallery to integrate additional workflows into its communications environment, the firm eliminated $80,000 in annual expenses and gained deep, real-time insights into call performance.
When you consider that we now have limitless outbound dialer minutes for the first time, our managers have so much more reporting and data analysis than ever, and just the fact that we're no longer dealing with connection issues or outages, I think it's safe to call RingCX a game-changer for RSI Enterprises.
Ryan McMullen
Vice President
About our customer
RSI Enterprises has served as a premier receivables management partner for the healthcare, utility, and government sectors since its inception. The firm manages billions of dollars in outstanding debt for hundreds of organizations across the United States.
The challenge: High costs and system instability
RSI's steady expansion was frequently stalled by a phone infrastructure that simply lacked the stamina for high-volume collections. Leadership felt the constant friction of total system outages and connection drops, which were unacceptable for a company for whom phone calls are the primary source of new business.
The solution and ROI: Data-driven collections at scale
To address the burden of rising per-minute expenses and unreliable hardware, RSI Enterprises adopted a comprehensive cloud-based communication suite, powered by the unified business communications solution RingEX, the RingCX contact center solution, and further enhanced with integrations through the RingCentral App Gallery. By moving away from disconnected legacy tools toward an integrated, self-service environment, they now drive higher recovery rates with far lower overhead.
What’s next for RSI Enterprises
RSI plans to deepen its technical integration by utilizing RingCentral’s open APIs to connect RingCX with internal data sources. The immediate priority is automating the "Do Not Call" database updates to replace a manual, email-heavy process with a streamlined, programmatic solution. This transition ensures that RSI Enterprises continues to honor its long-standing reputation for reputable debt recovery while aggressively adopting the efficiency of a digital-first agency.
To learn more about our customer, visit RSI Enterprises.
