Some of our employees want desk phones and others just want to use their mobile phones for business calls. Some need business texting capability. Still others prefer to do their business calls and texts right from their Microsoft Teams environment. What’s great about RingCentral is that it allows for every one of these preferences, and it means our employees can always be accessible to our customers.
Brian McDonald
Vice President of IT, AgCountry
Serving the businesses that keep our food supply healthy and plentiful
When they need credit, tax planning, crop insurance, and other financial services, farmers throughout rural America know they can turn to the experts at AgCountry Farm Credit Services.
Part of the Farm Credit System, a nationwide network of cooperative organizations specializing in agricultural lending, AgCountry offers a wide range of business services to farmers, ranchers, and agribusinesses. The company serves more than 25,000 customers in North Dakota, Wisconsin, and Minnesota.
On-prem phone infrastructure became increasingly problematic
As AgCountry’s VP of IT Brian McDonald explains, the company’s aging telephony created an operational challenge that continued to grow as the organization expanded and added more branch locations throughout the Midwest.
“We had an outdated phone infrastructure with on-prem hardware, several telco contracts for local business lines in the various regions where we operate, and not much ability to centrally manage or support our phone services at our 45 local branches.” Lori Labahn, an AgCountry IT Analyst, adds that the disjointed telephony infrastructure regularly undermined the company’s operations.
