Aghapy Medical Center

Asia Pacific

After seeing a detailed demonstration of the solution and its features, Aghapy Medical Center selected RingEX as the ideal telephony and online fax solution.

Aghapy Medical Center now has a consistent monthly telephony bill that is also lower than its previous costs, and has seen additional savings by managing its phone system internally, rather than having to call out third-party support technicians to make any changes. For any more complex issues, RingCentral support is on call to assist.

Using RingCentral eFax is saving on paper, increasing security and reducing the medical center’s environmental impact.

“Medical centers rely heavily on fax, and we have now totally moved to electronic faxes. We can now keep track of these faxes, receive delivery confirmation notifications, and save on the printing cost,” said Dr Nan.

Positive employee and customer experience

The increased line capacity has had a significant impact with positive feedback from both staff and patients. If the reception team is busy, rather than receiving an engaged signal, patients are put in a queue to be answered as soon as a team member is free. When doctors are calling patients from either their desk phone or RingCentral’s mobile app, they aren’t limited by the number of lines available and the medical center’s main number is displayed as the caller.

To keep track of performance, Aghapy Medical Center’s team receives a daily automated report from the RingCentral system providing visibility on peaks and troughs in activity and how they are managing and handling patient calls.

Once work is completed on its accreditation process, Dr Nan is planning to migrate a second medical center to RingCentral in the near future.

“I’d really like to thank RingCentral for being very supportive through the whole process,” said Dr Nan.