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Drive team productivity

Hawk Ridge Systems Finds RingCentral Glip a Great Solution for Team Collaboration

Summary
Needed a phone solution that would work easily on day one, scale easily later.
Cloud-based RingCentral enabled easy office expansion and frictionless growth.
Continuing to benefit from RingCentral’s ease of use and cost-effectiveness.
Company profile
Company profile:
When product management teams at some of the world’s leading companies want to seamlessly plan, visualize, and share product strategies, they rely on ProductPlan’s roadmapping solution. ProductPlan makes it easy for teams of all sizes to build and share detailed-yet-attractive product roadmaps. That’s why in just five years, ProductPlan has become the leading roadmap app worldwide, having been used by product teams in more than 75 countries to plan and communicate more than 2 million strategic initiatives.
Year founded:
1996
EMPLOYEES:
177 employees
Headquarters:
Mountain View, CA
Website:

Hawk Ridge Systems provides SolidWorks 3D computer-aided design (CAD) software, CAMWorks computer-aided manufacturing (CAM) software, and 3D printers from 3D Systems to more than 26,000 customers in North America. Customers include NASA, Boeing, Belkin, and Kohler, among others. Hawk Ridge has one of the industry’s largest technical support teams, with a 2:1 ratio of engineers to sales. 

Call response times beat the benchmarks in the software industry, with more than 95% of calls answered within the first 30 seconds by a technical support engineer. Hawk Ridge’s average customer satisfaction rating is 98%.

Team collaboration is just as important as phones

Under the direction of Samuel Eakin, Operations Manager, Hawk Ridge moved its enterprise communications to the cloud. After deploying RingCentral for telephony and web conferencing, Eakin went looking for a team messaging and collaboration solution that he could deploy company-wide.

Some in the organization were already using a free version of one collaboration application, forcing the IT team to decide whether they wanted to buy the paid version of that application to deploy it more broadly. Eakin saw several drawbacks to this approach. One was the

cost. Another was the fact that the application was not well integrated with the company’s voice and web conferencing applications.

A better option came when Eakin learned about RingCentral Glip. Glip had the advantage of being integrated with RingCentral’s other functionality. Adding Glip to the RingCentral installation would give Hawk Ridge fully integrated voice, messaging, team collaboration, and web conferencing. And Glip comes free with RingCentral Office, which eliminated the cost concern.

More than messaging

After evaluating Glip, Eakin realized that Hawk Ridge could also benefit from Glip's powerful task management capabilities, either to replace other task management tools currently in use or to integrate them. Also, having all communications integrated within one solution meant that teams could initiate video and screen share conferences with a single click of a button, and make enterprise-quality voice calls, even adding as many guest users as they wanted, without any additional cost.

“Glip has changed how we communicate as an organization,” says Eakin. “Long gone are employee-to-employee-only messaging limitations. We can now easily share our Google apps documents, or assign tasks in a group environment all without sending a single email.”

From Eakin’s point of view, none of the existing solutions on the market could offer Hawk Ridge the range of functionality his company gets with RingCentral and Glip. “This is the communications platform we were searching for but didn't know existed,” he says.

ProductPlan believes RingCentral offers many benefits for small companies and startups

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