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Unified Communications - Collaboration Blog

Get the latest unified communications (UC) technology news, trends, tips, how-to, and practical advice. Expand your ideas about cloud-based UC.

Digital marketing strategies-342
  • UC - Collaboration

10 Best Processes and Tips for Managing Marketing Remotely

Remote marketing management is nothing new these days. In fact, it’s steadily becoming the new norm. While working remotely offers loads of benefits to your business, it also comes with … Read more “10 Best Processes and Tips for Managing Marketing Remotely”

RingCentral Team
RingCentral Team Author
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  • UC - Collaboration

Perfect Customer Journeys with Contextual Intelligence

With new regulations such as CCPA and GDPR and the demise of third-party cookies, the digital identity of a consumer is being challenged. There are growing challenges around digital marketing … Read more “Perfect Customer Journeys with Contextual Intelligence”

RingCentral Team
RingCentral Team Author
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  • Tips
  • UC - Collaboration

My experience changing from Slack/Zoom to RingCentral MVP

There’s a lot of talk about how remote work improved both our personal and professional lives. After all, working from home gave us an opportunity to balance our jobs with … Read more “My experience changing from Slack/Zoom to RingCentral MVP”

RingCentral Team
RingCentral Team Author
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  • UC - Collaboration

What is a Virtual Call Centre? How to Reach Customers With Virtual Call Centres

Whether you’re reading this from your phone, desktop, or laptop, take a look at your surroundings. Are you in your office? At home? Where do you wish you were? With … Read more “What is a Virtual Call Centre? How to Reach Customers With Virtual Call Centres”

RingCentral Team
RingCentral Team Author
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  • Customer Experience
  • UC - Collaboration

What is Customer Journey Map & How to Create One?

Want to improve your conversion rate and customer retention? If your bounce rate and shopping cart abandonment rate are increasing, it is high time you started creating your customer journey … Read more “What is Customer Journey Map & How to Create One?”

RingCentral Team
RingCentral Team Author
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  • UC - Collaboration

Advantages And Disadvantages of Automating Customer Support

Here’s a riddle: who is hard to find, even harder to retain, and very easy to lose? It depends on whom you ask, but if you ask business owners, their … Read more “Advantages And Disadvantages of Automating Customer Support”

RingCentral Team
RingCentral Team Author
a diverse team of colleagues having a free conference call in a modern office
  • UC - Collaboration

Free Conference Call: How to Improve Collaboration With Conferencing Services

Conference calling with friends and family can be fun. But in business, this form of communication is essential. It facilitates resolving customer problems and queries, discussing contracts with suppliers, and … Read more “Free Conference Call: How to Improve Collaboration With Conferencing Services”

RingCentral Team
RingCentral Team Author
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  • UC - Collaboration

Virtual Conference: Build Business Connections with Virtual Conferences

The fast-paced world of business has seen dramatic changes in how people work, with many teams moving to remote or hybrid working models. Digitalisation has also progressed at a similar … Read more “Virtual Conference: Build Business Connections with Virtual Conferences”

RingCentral Team
RingCentral Team Author
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  • RingCentral News
  • UC - Collaboration

RingCentral Wins Big in UC Awards 2021

UC Today, the leading publication for unified communications and collaboration, recently announced its 2021 UC Awards winners. It’s an honour for RingCentral to be named Best UC Platform and Best … Read more “RingCentral Wins Big in UC Awards 2021”

RingCentral Team
RingCentral Team Author
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Category

Collaboration

GSP

Interviews

Security

Small Business