In the ever-evolving landscape of workplace technology, and in particular with the development of hybrid work, Unified Communications as a Service (UCaaS) and artificial intelligence (AI) are becoming pivotal in … Read more “Two Minutes To Understand: How To Improve Collaboration and Productivity With UCaaS and AI”
How we work today feels very different to how it did just a year ago. With the proliferation of hybrid working, we face new challenges. Meeting fatigue, back-to-back meetings and … Read more “New AI features and more to overcome hybrid work frustrations”
Are you looking to improve customer experience at your contact centre? Or perhaps you want to better support agents in handling large volumes of customer enquiries and maximise their time? … Read more “How to Grow Your Contact Centre Business with Automated Answering Systems”
In 2018, Kimberly McAtee, a part-time barista at Starbucks, began her new life as a student at Arizona State University (ASU). Further education was always on her radar, but the … Read more “What Do Your Employees Need To Keep Customers Happy?”
Every leadership meeting at Amazon starts the same way: complete and utter silence for up to 30 minutes. Employees remain silent while reading an in-depth, six-page memo. Only when everyone … Read more “What’s the Point? The Importance of Well Thought Out Meetings”
Watch the preview video to see what you’ll read about in this blog: Employee productivity and engagement has long been on the minds of corporate leaders as they seek to … Read more “Keeping a Workforce Virtually Engaged and Productive”
When it comes to acquiring mission-critical applications, UK enterprises are willing to make huge investments. Think CRM, supply chain systems and project management tools. Despite efforts invested in infrastructure reliability, … Read more “The True Cost of an Unplanned IT Outage”
Welcome back to Ringside. Besides our own leading lights, this series invites insights from business leaders beyond our walls. In partnering with others to help create the future of work, … Read more “Ringside: Insider Interview with Harriet Forrest”
Long before spare bedrooms, garages, and dining rooms began turning into workplaces en masse, the idea of remote work was seducing the world. Over the years, countless companies have started … Read more “Key Themes in the New World of Work”