Thomas Sabatier is the co-founder of The Chatbot Factory, a company that specializes in chatbots, conversational applications, and artificial intelligence. Working with more than 50 clients (Air France, BNP Paribas, … Read more “Interview with Thomas Sabatier – The Evolution of Chatbots”
Adam Toporek is an entrepreneur who specializes in helping companies achieve remarkable customer service. He has written a number of books on Customer Experience and regularly presents keynotes and provides training … Read more “Interview with Adam Toporek – Delivering A Remarkable Experience”
Cédric Blum has racked up years of experience in customer care across many countries and sectors such as telecoms, IT, media, and health. His CV boasts a range of companies including SFR, … Read more “Interview with Cédric Blum – Trusting Your Agents”
A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement, and employee advocacy techniques and solutions. Ian has worked globally across multiple industries including retail, … Read more “Interview with Ian Golding – Differentiating Your Business”