Last month, RingCentral teamed up with UC Today to run CC Expo: Virtually Together. This virtual expo focussed on the practical applications of cloud communications and contact centre and the … Read more “The Flexibility of Cloud Contact Centre”
Picture this: Your IT department is already overwhelmed with helpdesk requests, and now has to deal with the overnight impact of COVID19 on remote communications needs. On top of that, … Read more “How BT & RingCentral Are Helping Customers Transition to the Cloud—a Unique Proposition”
In recent years, digital transformation has emerged as an imperative for businesses of all sizes. Whether you look at retail, healthcare, hospitality or financial markets, virtually every industry is looking … Read more “What Is Digital Transformation?”
In the Ringside series, we began by talking to our own leaders to get insights into the challenges and solutions of the telecommunications industry. It’s time to expand that approach … Read more “Ringside: Interview with Martin Jones”
Using a cloud-based contact centre can be great during the good times, but during the difficult times it’s invaluable. This is the message from Alan Garratt, Head of Operations at … Read more “How Cloud Contact Centre Enables Quick Response”
“It’s not just the TNR activities that are going on; there’s a whole collection of groups doing things to support the community.” A crisis can bring out the best in … Read more “Tisbury Neighbourhood Response Answers the Call”
Yes, It’s really only what’s above the desk that counts! I’ve been on enough video calls these past few months to know that everyone, including me, could use a little … Read more “9 Essentials for Looking Your Best on Video Conference Calls”
Cloud-based contact centres are the future of successful customer experience. In a world where your customers are becoming increasingly demanding, searching for the most intuitive and personalised experiences available, the … Read more “What Hardware and Software Is Required to Remote Manage a Cloud-Based Contact Centre?”
The switch to remote working tested many companies’ disaster recovery and business continuity provisions. Despite the warnings in late December and early January, the requirement to work from home still … Read more “A Case of ‘Adapt and Thrive’”
