To shed some light on how the customer experience will evolve this year, RingCentral’s Ian Nevin, Director of International Consultant Relations, invited Bruno Teyton, Associate Vice President Networks and Telecommunications … Read more “Ask the Expert: What Are the UK’s 2024 Customer Experience Trends?”
In the ever-evolving landscape of workplace technology, and in particular with the development of hybrid work, Unified Communications as a Service (UCaaS) and artificial intelligence (AI) are becoming pivotal in … Read more “Two Minutes To Understand: How To Improve Collaboration and Productivity With UCaaS and AI”
Welcome to another instalment of ‘Ask the Expert’, the series of interviews RingCentral runs with influential thought leaders from around the world, including UC and CX consultants and analysts. In … Read more “Ask the Expert: What Is Digital Darwinism and How Can Businesses Embrace It To Improve CX?”
In today’s macroeconomic environment, many businesses are struggling to find the balance between scaling and modernising their business without overspending. And while no single technology is the magic solution to … Read more “What Are RingCentral’s Latest CX Innovations?”
As financial pressures continue to build for local government, public services are feeling the impact. Demand is growing for more services and better efficiency across the board. Councils face a … Read more “Interview With Norfolk County Council: How Is Emerging Tech Like AI Helping To Improve Citizen Service?”
In the latest instalment of our Ringside series – which shares telecoms industry insights from our own leaders and external experts – we catch up with RingCentral’s Ben Purton, Senior … Read more “Ringside: Insider Interview with Ben Purton”
RingCentral is thrilled to officially announce the global availability of RingCentral Events, our new events solution designed for creating professional-quality looking experiences (in an effortless way), yet highly engaging. This … Read more “AI-Powered RingCentral Events: Simplifying Event Management From Planning to Execution”
Back in 2021, HM government launched the National AI Strategy. This strategy sets in place the government’s vision for a public service that truly harnesses the power of technological innovation. … Read more “More Than a Chatbot: How Can the Public Sector Use AI in Communications?”
RingCentral was once again at the annual UCX event in London on 4 and 5 October – one of Europe’s biggest unified communications conferences. As usual, there was a packed agenda, … Read more “Highlights from UCX Europe 2023”