Retail in the digital world comes down to unifying your internal digital business tools and internal collaboration practices. Learn more about providing an omnichannel experience to your customers and creating a more centralised communications service.
The market transformation happening right now in retail is faster, more sweeping and more profound than the many changes that have come before. Mobile, social and digital has dramatically amped … Read more “Technologies That Are Transforming Retail: Why All Retailers Must Become Early Adopters”
The thrill of the hunt is gone. A consumer seeking to buy something has never had more options in how to get product information and other buyers’ opinions, what channel … Read more “Retailers Compete For Relevance Through Experience And Experimentation”
Despite the best-laid plans, holiday gift season doesn’t always go as expected. No one knows this better than a retail contact centre agent or store employee, because they hear about … Read more “5 Essential Tips For Customer-Pleasing, Post-Holiday Customer Service”
Being a business that realises the value of inspiring change and investing in innovation is dependent upon having the right mindset within the company. As we have seen in our … Read more “What Does it Take to be a Mover and Shaker in Retail?”
Retail today is all about innovation. Stand still as a brand for too long and your retail offering, stores and brand experience can become stale and out of touch with … Read more “How Do You Decide Whether to be a First-Mover or Fast-Follower When it Comes to Retail Innovation?”
Retail is changing faster than ever as brands become truly digital-led. Innovation is championed by those with the desire to succeed and drive change, whether through that’s what they are … Read more “15 Innovative Influencers in Retail Today”
Retail analysts concur that personalisation is the way forward in retail. Forrester says: “Personalisation is no longer optional for delivering exceptional customer experiences.” BRP says: “Personalisation is not just a … Read more “Tapping the Right Data for Relevant, Personalised Customer Engagement in Retail”
Email and phone are retailers’ top methods for communicating with customers. But consumers increasingly are using digital channels like a website, app, voice response system, online chat or social media. … Read more “Eliminating the Retailer-Customer Communications Gap”
Retailers have invested seemingly endless time and money into transitioning to omnichannel business model, seeking to break down the silos that separate the channels they use to deliver a consistent … Read more “RingCentral and Retail TouchPoints Unveil New Research White Paper”