The thrill of the hunt is gone. A consumer seeking to buy something has never had more options in how to get product information and other buyers’ opinions, what channel … Read more “Retailers Compete For Relevance Through Experience And Experimentation”
RingCentral recently published a set of impressive 2018 Q4 results, bringing the financial year to a successful close. Quarter 4 represents another positive period of development for the company, marked … Read more “RingCentral Reveals Strong 2018 Q4 Results”
If you want to connect with someone – whether it’s a colleague or a customer – the options are almost endless. Today’s businesses have access to voice, video, instant messaging, … Read more “Is Video the New Voice? Looking to the Future of Communications”
The demand for remote working is growing. The Office of National Statistics believes that 50% of UK employees will be working remotely by next year. What’s more, up to 90% … Read more “Working Remotely: The 2019 Recipe to High Productivity”
Cédric Blum has racked up years of experience in customer care across many countries and sectors such as telecoms, IT, media, and health. His CV boasts a range of companies including SFR, … Read more “Interview with Cédric Blum – Trusting Your Agents”
MWC Barcelona (formerly known as Mobile World Congress) is the largest mobile communications event in the world. Each year, the conference brings together over 100,000 attendees, including innovators and inspirational … Read more “Explore the Future of Business Communications at MWC19 Barcelona”
A new year brings with it 365 new opportunities for development, success, and growth. As your business evolves and expands, there will eventually come a time when your current office … Read more “Moving Offices? Here’s Your 2019 Ultimate Checklist”
In an era where customers are increasingly demanding, customer satisfaction is crucial and leads to countless benefits for brands, including increased loyalty, word-of-mouth marketing and ultimately higher revenue. A Walker … Read more “Driving Customer Satisfaction in Your Contact Centre”
At the end of 2019, the health and social care secretary, Matt Hancock, revealed that the National Healthcare Service (NHS) could no longer rely on old-fashioned systems like fax machines … Read more “The End Of Fax for the NHS Opens a New Era Of Digital Opportunities”