Technology has the power to transform virtually any industry when it’s used correctly. In the UK at the moment, the public sector seems to need this innovation more than ever, … Read more “Public Sector Technology Trends”
The workplace has seen many major evolutions in recent years. Fast-paced computers and tablets have replaced clunky old machinery. New generations have transformed the way we think about mobile working, … Read more “Going Agile with a Remote Team: What Telecommuting Can Do for Your Business”
Recognised for his influential business consultancy and as a world thought leader on Customer Experience, Colin Shaw has accumulated years of knowledge in Customer Experience. He has been recognized by … Read more “Interview with Colin Shaw – Driving Value In Customer Experience”
Over the last few years, we’ve seen a rapid transformation in the Unified Communications market, driven by trends like the demand for customer experience, and new technology. By the end … Read more “Five Top UC Trends”
Personalisation pays. Boston Consulting Group found brands creating personalised experiences are seeing revenue increase two-to-three times faster than those that don’t. Gartner predicts a 15% profit boost by 2020 for … Read more “Retailers Get Personal With Consumers – And It’s Paying Off”
NHS Professionals, the market leader in managed flexible worker services, have selected RingCentral to be their cloud-based communications solution, to enable remote working for NHSP’s staff. In addition, NHSP is … Read more “NHS Professionals selects RingCentral to Enhance Customer Engagement”
Call & Contact Centre Expo is where the industry’s top communications and contact centre innovators gather, so we couldn’t be more humbled to be named “Best in Communications”. The award … Read more “RingCentral named “Best in Communications” at Call & Contact Centre Expo 2019”
Thomas Sabatier is the co-founder of The Chatbot Factory, a company that specializes in chatbots, conversational applications, and artificial intelligence. Working with more than 50 clients (Air France, BNP Paribas, … Read more “Interview with Thomas Sabatier – The Evolution of Chatbots”
RingCentral is excited to be returning once again to Europe’s leading call and contact centre event. At 2019’s Call & Contact Centre Expo, we’ll be appearing alongside a host of … Read more “Call and Contact Centre Expo 2019: RingCentral’s Speaker Sessions”
