This is the question my co-author Miya Knights and I get asked most since publishing our book earlier this year. First, let’s address the myth that Amazon is a retailer. … Read more “How Can Retailers Compete with Amazon?”
In 2007, the arrival of iPhones and Facebook in our personal lives has completely changed the way we communicate with people. The use of social and messaging channels completely modifies … Read more “What is an Omni-digital Customer Engagement Strategy?”
Cloud communications have grown increasingly more popular in recent years. In an agile world, where technology and people are constantly evolving, the cloud is the only environment flexible enough to … Read more “Cloud Communications: Public, Private, and Hybrid”
It’s an exciting time in the communications and IT industries. The way that we talk to is evolving, driven by discoveries in automation, collaboration, and even artificial intelligence. To help … Read more “Exploring the Must-See Events at London Tech Week”
Last week, RingCentral joined 100+ exhibitors at Retail Retreat & Expo 2019 in Dublin. The event was hosted by Retail Excellence, a non-profit company which supports and includes over 1,850 … Read more “Future of Retail: Using Technology to Create a Winning Customer Experience”
In a world defined by remote working, flexible employment, and other emerging trends, crucial conversations don’t rely on voice alone. Video is the ultimate way to bring a new level … Read more “Video Conferencing Made Easy”
Paolo Fabrizio, is an experienced digital and social customer service consultant, trainer, author and speaker. In the ’90s, was part of the first online insurance company in Italy covering many different customer-facing roles. … Read more “Interview with Paolo Fabrizio – Selling with Customer Service”
Have you ever dreamt of quitting your job, and travelling the world instead? These days, there’s no reason to commit yourself to a nine-to-five life of office cubicles and stressful … Read more “Your Ultimate Guide on How to Collaborate from Anywhere”
What is the Future of Work? The global market for AI is projected to grow to a value of $89.8 billion by 2025. When you consider figures like that, it’s … Read more “Future of Work: The Impact of AI on the Future Workplace”