With little warning or opportunity to plan, the coronavirus pandemic has completely upended the daily lives of millions of people personally and professionally. Almost overnight organizations of all sizes around … Read more “How Coronavirus Will Change Working From Home Forever”
In theory, contact centre agents should be able to work from anywhere. With greater pressure than ever on businesses to be mobile and enable flexible working, it’s time to make … Read more “Why Remote-Working Contact Centre Agents Are a Good Idea”
Many businesses have taken a long time to respond to digital transformation. Accounting for the presence of early adopters in every space, the UK has still been generally slow on … Read more “How Cloud Contact Centre Can Help Remote Working”
Are you working from home yet? The isolation practices enforced in Italy and Spain, and now France and parts of the US, could be with us in the UK very … Read more “How Video Could Be the Key to Remote Working Success”
The application of remote working was already growing thanks to its clear business benefits. Now for many companies it’s a matter of necessity. We’re fortunate that our technology can meet … Read more “The Capability to Work Remotely Is Just Expected”
Remote working has quickly gone from a ‘nice to have’ to a ‘need to have’. One of the main threads in my recent CIO Watercooler discussion was that of enabling … Read more “How to Prepare Your Business for Remote Working”
For some companies, the need for remote working has come out of nowhere. This sudden need to make a fundamental switch raises all kinds of questions, and it’s difficult to … Read more “Remote Work Resources from around the Web”
It’s an understatement to say that information technology has affected our lives. It’s changed the way we talk, the way we find information, the way we exchange goods and services, … Read more “Exposure to Technology Has Shaped How We Expect to Do Work”
This blog post comes courtesy of Miya Knights, Head of Industry Insight, Eagle Eye Solutions Ltd. Having asked and read research of those who have asked consumers what is most … Read more “How Customer Experience Can Compete with Price”