Fifteen years ago, I left my corporate job to start my first business. Leaving that role meant I was not only leaving the perceived security of working for a large … Read more “How I Set Up My Work from Home Office”
Happy staff means higher engagement and lower attrition, all of which leads to happy customers. Here are our top tips on how to look after your team members’ mental health by promoting a better work/life balance from home.
Last week we ran through the basics of how to get and up and running using RingCentral’s cloud-based communications and collaboration software. If you missed that, why not start at … Read more “How to Use RingCentral to Start Your Business Working Remotely, Part 2”
Let’s address the obvious. The world as we know it has been turned upside down and there is a good chance we will never be the same again. In terms … Read more “How to Engage Work from Home Employees to Provide Better Customer Service”
Some businesses still lack the capacity to enable their employees to work from home. If your business has been blindsided by the sudden switch to working from home, don’t panic. … Read more “How to Use RingCentral to Start Your Business Working Remotely, Part 1”
Empower your agents, improve remote team communication, monitor productivity and build a work schedule that works for you and your team. Check out our guide to managing home working agents.
In this series of posts, we’re talking to our own leaders to get insights into the challenges and solutions of the telecommunications industry. This episode is a special one, taking … Read more “Ringside: Insider Interview with Sahil Rekhi”
The Current Situation We’ve seen an incredible amount of efforts from organisations embracing technology such as video collaboration to mobilise their workplace and keep the business moving. Each day presents … Read more “Get Contact Centre Agents Working from Home During the Crisis”
Almost all of us who are working are now doing so remotely. Almost overnight, organisations of all sizes have had to transition their entire staff from working in the office … Read more “What to Look for When Choosing a Cloud-Based Contact Centre”