The performance of your contact centre depends on the productivity of your agents. When your team members feel empowered by the right support, tools and technology, they’re able to accomplish … Read more “Contact Centre Agents Working from Home? How to Guarantee Productivity”
“It’s not just the TNR activities that are going on; there’s a whole collection of groups doing things to support the community.” A crisis can bring out the best in … Read more “Tisbury Neighbourhood Response Answers the Call”
Video calls can bring your remote team together, but how do you know where to start? Check out our video conferencing 101 to give you the best insight into sourcing the video communication solution that suits your business.
A couple of weeks ago, RingCentral teamed up with UC Today to run CC Expo: Virtually Together. This virtual expo focussed on the practical applications of cloud communications and contact … Read more “Using RingCentral to Connect and Collaborate with Volunteers”
Yes, It’s really only what’s above the desk that counts! I’ve been on enough video calls these past few months to know that everyone, including me, could use a little … Read more “9 Essentials for Looking Your Best on Video Conference Calls”
Cloud-based contact centres are the future of successful customer experience. In a world where your customers are becoming increasingly demanding, searching for the most intuitive and personalised experiences available, the … Read more “What Hardware and Software Is Required to Remote Manage a Cloud-Based Contact Centre?”
Looking at the benefits that home working can have on your customers and how you can continue to put them first, we examine how remote working can have serious advantages for your customer experience.
The switch to remote working tested many companies’ disaster recovery and business continuity provisions. Despite the warnings in late December and early January, the requirement to work from home still … Read more “A Case of ‘Adapt and Thrive’”
The Internet of Things, or “IoT” as it’s often known, isn’t as new as you’d think. Tech companies have been discussing the idea of connected devices for years. We even … Read more “What is The Internet of Things (IoT) and Collaboration”