Last month, RingCentral teamed up with UC Today to run CC Expo: Virtually Together. This virtual expo focussed on the practical applications of cloud communications and contact centre and the … Read more “The Flexibility of Cloud Contact Centre”
Picture this: Your IT department is already overwhelmed with helpdesk requests, and now has to deal with the overnight impact of COVID19 on remote communications needs. On top of that, … Read more “How BT & RingCentral Are Helping Customers Transition to the Cloud—a Unique Proposition”
Learn all about customer experience, its importance, and how to improve it through our in-depth guide and with our customer experience strategy cheat sheet. What is Customer Experience? There are … Read more “The Definitive Guide to Customer Experience”
In recent years, digital transformation has emerged as an imperative for businesses of all sizes. Whether you look at retail, healthcare, hospitality or financial markets, virtually every industry is looking … Read more “What Is Digital Transformation?”
In the Ringside series, we began by talking to our own leaders to get insights into the challenges and solutions of the telecommunications industry. It’s time to expand that approach … Read more “Ringside: Interview with Martin Jones”
Using a cloud-based contact centre can be great during the good times, but during the difficult times it’s invaluable. This is the message from Alan Garratt, Head of Operations at … Read more “How Cloud Contact Centre Enables Quick Response”
How do you determine which call in your contact centre reaches which agent? Part of delivering an excellent customer experience is ensuring that everyone who interacts with your contact centre … Read more “What Is Skills-Based Call Routing?”
Big data is already everywhere. You’re contributing to it every time you watch a show on Netflix, post something on Twitter, or have a quick phone call with a business. … Read more “What is Big Data and How Will it Affect the Future of Businesses”
With a large number of running events cancelled due to the Coronavirus pandemic, RingCentral runners have been missing the sense of togetherness created by organised runs. We’re connected beyond the … Read more “Running All over the World”