When it comes to acquiring mission-critical applications, UK enterprises are willing to make huge investments. Think CRM, supply chain systems and project management tools. Despite efforts invested in infrastructure reliability, … Read more “The True Cost of an Unplanned IT Outage”
With virtual meetings being an inseparable part of most people’s working lives nowadays, it’s extremely important for professionals to improve their virtual pitches. In this post, we’re going to break … Read more “How to Give a Great Virtual Sales Pitch”
2020 has been an unpredictable year and 2021 will most likely continue this path. Business is not as usual as working conditions have changed (and still are changing). Remote work … Read more “Why Customer Service Automation Is Key to Master Remote Work”
The best part about setting up your own business is getting your ideas out there, creating a name for yourself, and making your own money- without working for ‘the man’. … Read more “The Types of Business Costs (and Ideas to Save Them)”
Table of contents What is DevOps? How does DevOps work? Relationship between DevOps and Cloud The benefits of Cloud-based DevOps DevOps in the Cloud improve productivity Can DevOps in the … Read more “DevOps and Cloud Computing: Improving Productivity with Cloud DevOps”
Every year, industry analyst firm, Gartner, evaluates and recognises vendors offering Unified Communications as a Service (UCaaS) – incorporating team messaging, video meetings and cloud telephony in one, unique platform. … Read more “6 Years in a Row: RingCentral Named a 2020 Gartner UCaaS Magic Quadrant Leader”
Many businesses rely on Microsoft 365 and use Microsoft Teams to address the challenge of team collaboration in a virtual environment. That said, as 90% of business leaders prefer the … Read more “How to Add Cloud Telephony to Microsoft Teams”
As I used to tell my staff and have written here in earlier blogs, every business is in the people business. Those people groups are comprised of your customers and … Read more “Best Practices for Supporting Staff through Difficult Times”
The number of people working in call centres is constantly rising. Despite increases in digital services and support channels, call centres are still necessary. 61% of consumers prefer voice communication … Read more “Call Centre Stress Management: 10 Reasons Your Call Centre Agents are Stressed and How to Help Them”