Confusing, hard to use software creates friction. It can make employees frustrated, irritable, and unproductive, and the last thing anyone wants is short-fused agents. Inversely, happy employees mean happy customers. … Read more “Managing Your Call Centre With CRM”
Join us in conversation with academic and professor Dr. Gerhard Schnyder on how he’s navigating the changes UK universities are facing post COVID-19. Dr. Schnyder is the Director of the … Read more “Real Talk: UK Higher Education Insights with Dr. Gerhard Schnyder”
Product marketing is usually described as the driving force behind selling a product. It’s all about understanding the customer’s wants and needs and fulfilling them through innovative and intriguing products. … Read more “What is Product Marketing & How to Implement it: The Definitive Guide”
In middle school, my fourth-grade teacher insisted learning long division was crucial to my future. “You won’t always have a calculator in your pocket, you know!” Things have changed, clearly. … Read more “The Future of AI in Sales: 7 Ways AI is Changing 2021”
Having an online presence is no longer a ‘nice-to-have’; it’s become a necessity for all businesses so that they can reach people and expand their brand. This includes B2B or … Read more “Top B2B eCommerce Software”
Hybrid working has been around for quite some time. But, as the Covid-19 crisis kicked in, many teams started working from home. Remote working policies sprang up everywhere, and businesses … Read more “All the Pros and Cons of Hybrid Working & What They Mean for Your Business”
The events of 2020 have changed the future of the workplace as we know it. As news headlines are rife with predictions on what a “new normal” might look like, … Read more “Missing the Office: How Businesses Are Creating New Cultures through Technology”
In 2018, Kimberly McAtee, a part-time barista at Starbucks, began her new life as a student at Arizona State University (ASU). Further education was always on her radar, but the … Read more “What Do Your Employees Need To Keep Customers Happy?”
Every leadership meeting at Amazon starts the same way: complete and utter silence for up to 30 minutes. Employees remain silent while reading an in-depth, six-page memo. Only when everyone … Read more “What’s the Point? The Importance of Well Thought Out Meetings”
