The cost of a single data breach has significantly increased in recent years. In 2021, that cost reached an average total of £3.48 million, an increase of 143% compared with … Read more “How To Get UCaaS Security Right”
We love meeting big goals almost as much as we love exceeding market expectations. When we crossed five million paid RingCentral MVP® (Message, Video, Phone) seats, it validated the significant bets … Read more “New Milestone: RingCentral Hits 5 Million Paid Seats”
Keeping customers satisfied is a top priority for any organisation because it can make or break a business. Recent research tells you all you need to know: 71% of customers … Read more “Five Ways To Deliver a Next-Level Customer Experience”
It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to the report, 2022 June Market Study: CX Trends, Challenges & … Read more “Top 10 RingCentral Customer Experience Innovations for 2022”
Your business depends on effective communication and collaboration to succeed. So, you need to give your employees the tools they need to work together productively and provide better experiences for … Read more “VoIP Examples: Top Apps and Use Cases”
We’re living in the age of the customer, where experience reigns supreme. In fact, buyers today are likely to stick with a company that offers awesome service even if it costs … Read more “Customer Service Essentials Bundle for Small Businesses”
You certainly deserve a break. After all, we’re working longer hours than ever, with more meetings in our calendars compared to before the pandemic. Luckily, the summer holidays are right … Read more “Going on Holiday Soon? This Simple Phone Trick Will Keep Your Business Moving”
Remote and hybrid working options have gained popularity as they afford employees greater flexibility over their work schedule. Video conferencing is a big part of work life today: facilitating video … Read more “10 Best video conferencing for small business to consider in 2022”
Reaching out to your customers is one of the most important parts of a sales strategy. Increasingly, customers expect to be able to reach brands in more than one channel, … Read more “7 Ways to Improve Omnichannel Customer Experience”