There is a lot to learn from retail giants. Not just from their success stories, but failures too. Their experience is invaluable for SMBs that operate on tight budgets, and … Read more “Valuable pricing lessons to learn from retail giants [success and fail stories]”
Much like many disruptive technologies, the cloud has been met with reticence as well as excitement. Where cloud computing offers better cost-efficiency, flexibility and scalable opportunities, some businesses are still … Read more “What Is Cloud PBX? Benefits of Taking Your On-Site PBX to the Cloud”
If you have been a frequent reader of this blog and in particular my posts (don’t worry I won’t hold it against you if you haven’t), you have come to … Read more “How AI Can Improve CX in the Contact Centre”
Both small and large businesses have something in common – an influx of data. Until recently, however, larger corporations were the ones with the capacity to use this information. Whether … Read more “How to use in-house data as a small business”
“The Master created humans first as the lowest type, most easily formed. Gradually, he replaced them by robots, the next higher step, and finally, he created me, to take … Read more “Your Guide to The 29 Best RPA Tools to Optimise Your Business”
As part of our support for International Women’s Day “Choose to Challenge”, we invited women in leadership to discuss their views on gender inequality and related issues. Besides hearing from some … Read more “International Women’s Day Ringside: Kirsty Hulse”
As we move into the modern age, more and more shoppers are looking to make purchases online. Whether eCommerce business or SaaS product, your company needs to do everything in … Read more “5 Ways SEO Can Drive Better Customer Experiences”
It’s not news that most of the world is working remotely. There’s been an influx of information about how to be productive while working from home and best practices for … Read more “6 Lessons from a Fully Remote Team”
Perhaps there has been no other year when the contact centre played a more pivotal role in the delivery of customer experience (CX). With the unprecedented surge in calls due … Read more “Turbo Charging CX in the Contact Centre”