February’s Digital Boardroom session covered the changing role of IT relationships, wellbeing and workplace collaboration. As we weave our way out of the pandemic’s global chaos, IT leaders take on … Read more “Lessons from the CIO Watercooler: IT Relations, Wellbeing and Workplace Collaboration”
As part of our support for International Women’s Day “Choose to Challenge” and Women’s History Month, we invited women in leadership to discuss their views on gender inequality and related issues. Besides … Read more “Women’s History Month: Ringside Interview with Alina Vandenberghe”
It is hard to argue that 2020 was the most disruptive year to business that any of us have ever known. It was a year when many business plans were … Read more “Regaining Your CX Edge”
Experts project the permanent remote workforce to grow from 16.4 per cent in 2020 to 34.4 per cent in 2021. With more personnel decentralisation, companies will face more cybersecurity challenges. … Read more “Cybersafety for the Remote Revolution – Keeping Call Centre Workers Cybersafe”
Becoming a freelance PPC consultant involves a lot of commitment, but it pays off with lucrative results once you start winning clients. In fact, it’s one of the top work … Read more “How To Start Your Own Freelance PPC Side Hustle Today”
Welcome back to Ringside. This series looks at trends across the business communications landscape today. To gain this level of insight, we ask the experts for intel. Information and technology … Read more “Ringside: Insider Interview with Dan Davies”
I was chatting with a friend this past week who was telling me about the brand fatigue he has experienced. “I simply went to the grocery store to buy a … Read more “An Employee’s Brand Understanding is Foundational for CX”
Remote work has changed the entire world of work. Thanks to a remote working infrastructure, companies could quickly pivot to face the changes brought on by COVID-19 and were able … Read more “How to Create a Globally Distributed Remote Team”
Enabling the customer experience A recent Customer Experience study by Accenture showed that only 20% of companies are succeeding in delivering good customer experience (CX). This low number exists despite … Read more “Customer Experience Begins with Employee Experience”