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  • Business Trends - CX
  • Tips

Creating the Best Work from Home Environment

Working from home initially looked like a temporary arrangement for many of us, but it has become something more permanent. The pandemic didn’t really cause this monumental shift, but it … Read more “Creating the Best Work from Home Environment”

Carlos Hidalgo
Carlos Hidalgo Author
woman working at her desk in a contact centre
  • Business Trends - CX
  • Contact Centre

Traps to Avoid To Manage Your Call Centre Costs

I remember a conversation I had with one of my business mentors when I was starting out on my own with my first business. “Revenue is great, but the thing … Read more “Traps to Avoid To Manage Your Call Centre Costs”

Carlos Hidalgo
Carlos Hidalgo Author
build-tech-ecosystem-supports-remote-work-951
  • UC - Collaboration

How to Build a Tech Ecosystem that Supports Remote Work

As you transition your team to a remote or hybrid workplace, this article will help you: Determine how to best scale your temporary remote work policies and practices into a … Read more “How to Build a Tech Ecosystem that Supports Remote Work”

RingCentral Team
RingCentral Team Author
guide-outsourcing-content-creation-467
  • Business Trends - CX
  • Tips

A Step-By-Step Guide to Outsourcing Content Creation

Are you part of the outsourcing circle?  Outsourcing various strategies, like lead generation, SEO, or social media, aren’t uncommon, especially with small marketing teams. When you only have so many … Read more “A Step-By-Step Guide to Outsourcing Content Creation”

RingCentral Team
RingCentral Team Author
Young Family using a Laptop during Breakfast-882
  • Business Trends - CX

The Working From Home Balancing Act

A “Stress at Work Report” by LinkedIn showed that 49 per cent of professionals are stressed in their jobs. The number one reason for that stress, as indicated by 70 per cent … Read more “The Working From Home Balancing Act”

Carlos Hidalgo
Carlos Hidalgo Author
woman smiling on the phone to customer service while working at home with her son
  • Business Trends - CX

Leading by Being Human

Would it surprise you to learn that half of consumers in the UK would prefer to speak to a human in your contact centre instead of using chat? It surprised … Read more “Leading by Being Human”

Carlos Hidalgo
Carlos Hidalgo Author
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  • Business Trends - CX

The Phone Is Not Dead

In the late 1890s, a newspaper mistakenly printed an obituary for the very alive, very healthy Mark Twain. When word of his death reached Twain himself, he responded to a … Read more “The Phone Is Not Dead”

Carlos Hidalgo
Carlos Hidalgo Author
customer-service-mistakes-remote-workforce (1)-259
  • UC - Collaboration

10 common customer service mistakes to avoid in a remote workforce

Since 2020 and the pandemic first hit, almost every organisation from every industry has had to go from working in physical spaces to working remotely. The massive transition to a … Read more “10 common customer service mistakes to avoid in a remote workforce”

RingCentral Team
RingCentral Team Author
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  • RingCentral News

Supporting Homeless Charities in the UK, One CEO Sleepout at a Time

On the eve of the Easter bank holiday weekend, 13 RingCentral colleagues took to their gardens and floors to sleep rough for the night and support an incredible cause.  CEO Sleepout … Read more “Supporting Homeless Charities in the UK, One CEO Sleepout at a Time”

RingCentral Team
RingCentral Team Author

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Category

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