Working from home initially looked like a temporary arrangement for many of us, but it has become something more permanent. The pandemic didn’t really cause this monumental shift, but it … Read more “Creating the Best Work from Home Environment”
I remember a conversation I had with one of my business mentors when I was starting out on my own with my first business. “Revenue is great, but the thing … Read more “Traps to Avoid To Manage Your Call Centre Costs”
As you transition your team to a remote or hybrid workplace, this article will help you: Determine how to best scale your temporary remote work policies and practices into a … Read more “How to Build a Tech Ecosystem that Supports Remote Work”
Are you part of the outsourcing circle? Outsourcing various strategies, like lead generation, SEO, or social media, aren’t uncommon, especially with small marketing teams. When you only have so many … Read more “A Step-By-Step Guide to Outsourcing Content Creation”
A “Stress at Work Report” by LinkedIn showed that 49 per cent of professionals are stressed in their jobs. The number one reason for that stress, as indicated by 70 per cent … Read more “The Working From Home Balancing Act”
Would it surprise you to learn that half of consumers in the UK would prefer to speak to a human in your contact centre instead of using chat? It surprised … Read more “Leading by Being Human”
In the late 1890s, a newspaper mistakenly printed an obituary for the very alive, very healthy Mark Twain. When word of his death reached Twain himself, he responded to a … Read more “The Phone Is Not Dead”
Since 2020 and the pandemic first hit, almost every organisation from every industry has had to go from working in physical spaces to working remotely. The massive transition to a … Read more “10 common customer service mistakes to avoid in a remote workforce”
On the eve of the Easter bank holiday weekend, 13 RingCentral colleagues took to their gardens and floors to sleep rough for the night and support an incredible cause. CEO Sleepout … Read more “Supporting Homeless Charities in the UK, One CEO Sleepout at a Time”