If you’re a frequent reader of this blog, you know I’m a big believer in the value of customer experience (CX) as a competitive differentiator for brands. You’ll also know … Read more “The Importance of the Call Centre in the Delivery of CX”
For many of us, making the abrupt shift to working from home (WFH) wasn’t easy. What’s more, is that once we finally got used to our new, at-home schedules … Read more “Team Collaboration in a Post-Pandemic Era”
Customer needs are constantly evolving. Continual improvements in technology and service mean that the benchmark for excellent customer support is perpetually reaching new levels and businesses must stay ahead of … Read more “The Best Collaboration Tools for Customer Service Teams”
Today, on global accessibility awareness day, we are educating ourselves on technology accessibility. We’ll take a look at why it’s crucial to our global economic and social success, the strides … Read more “The Innovations Transforming Accessible Technology”
Having a new member join your remote team can be exciting. But without a proper onboarding process in place, a new remote employee can find it extremely challenging to … Read more “How to Perfect Remote Employee Onboarding With Videos”
Without question, business meetings play a fundamental role in the day-to-day running of organizations. For instance, they provide brainstorming avenues where business goals and objectives can be discussed to enable … Read more “9 Types of Business Meetings and How to Conduct Them”
Ringside was created to offer insights and advice from the leaders around us. We’ve found leadership in a variety of places, none more so than in today’s subject. Almost exactly … Read more “Ringside: The People Who Ran the World”
“To cloud or not to cloud?” is a reasonable question that often boggles the minds of CTOs. On the one hand, there’s no shortage of articles praising the power of … Read more “On-Premises vs. Cloud-Based Software: Which is Better for Your Business?”
In business, planning is everything. Whether you’re starting in business for the first time or you’ve got years of experience under your belt, one thing remains true: you need to … Read more “How to Create a Business Plan – Examples, Templates and Tools”
