Customer behaviour has changed dramatically in recent years. According to Forbes, consumers are becoming more demanding in various aspects, including product transparency, seamless online experiences, personalized content, and more. In … Read more “7 omnichannel customer service examples to learn from”
It seemed like it was just weeks into the pandemic when people were already questioning the future of work. Would offices be a thing of the past? Was remote work … Read more “What Can We Expect From the Hybrid Workplace?”
Webinars have always been a content tool well recognised by companies for their usefulness. But because of the pandemic, when everything has suddenly gone online and video calls and conferencing … Read more “10 Tips on Creating Webinars People Will Want to Watch”
The modern digital workplace has come a long way since its early intranet beginnings. Today, intelligent communication and workflow tools are accelerating organisations towards seamless and effective collaboration experiences. Productive … Read more “Enterprise Collaboration: Why Your Company Should Adopt an Enterprise Collaboration System”
Customer care is taking care of your customer. End of the article, right? If only it were so simple. While every eCommerce business realises the importance of providing the best … Read more “What is Customer Care? The Ultimate Guide”
Here we are in July. That means we are at the half-year mark already, six months of change and continuing to work at home. Throughout this time, it’s been front … Read more “Reflecting on Diversity, Equality and Inclusion During a Year of Change”
This blog is the first part of RingCentral’s Make Meetings Matter series. We offer up advice on how to make all meetings purposeful, engaging and effective. The elephant in the … Read more “How To Run Effective Meetings: Lessons From Tesla, Amazon and Google”
No businesses want to start off on the wrong foot with their customers. Call centre agents being the first touchpoint, play an indispensable role in developing a positive, long-term business … Read more “10 Customer Courtesy Tips For Your Call Centre Agents”
If you want to build a great company, you must put your customers and their requirements at the heart of your business. That’s because customer expectations have grown over the … Read more “6 Ways to Deliver Excellent Customer Service”