When it comes to remote working, the boundaries between work-life and home life have blurred. As video meetings replace in-person conferences, one-to-ones and team meetings, having quality visual and audio … Read more “The Best Headsets for Conference Calls (Wired and Bluetooth Headphones)”
If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a recurring theme for me. The reason why? I firmly believe … Read more “The ROI of Customer Experience”
This blog is the second part of RingCentral’s Make Meetings Matter series. We offer up advice on how to make all meetings purposeful, engaging and effective. People management can be tough, and … Read more “How to Run Productive One-on-One Meetings”
Remote marketing management is nothing new these days. In fact, it’s steadily becoming the new norm. While working remotely offers loads of benefits to your business, it also comes with … Read more “10 Best Processes and Tips for Managing Marketing Remotely”
With new regulations such as CCPA and GDPR and the demise of third-party cookies, the digital identity of a consumer is being challenged. There are growing challenges around digital marketing … Read more “Perfect Customer Journeys with Contextual Intelligence”
There’s a lot of talk about how remote work improved both our personal and professional lives. After all, working from home gave us an opportunity to balance our jobs with … Read more “My experience changing from Slack/Zoom to RingCentral MVP”
Whether you’re reading this from your phone, desktop, or laptop, take a look at your surroundings. Are you in your office? At home? Where do you wish you were? With … Read more “What is a Virtual Call Centre? How to Reach Customers With Virtual Call Centres”
Want to improve your conversion rate and customer retention? If your bounce rate and shopping cart abandonment rate are increasing, it is high time you started creating your customer journey … Read more “What is Customer Journey Map & How to Create One?”
Highlights: Microsoft Teams users can now add the RingCentral softphone dialler directly into their platform. The embedded dialler syncs with your RingCentral contacts for easy access so users can quickly … Read more “Introducing the RingCentral for Microsoft Teams Embedded Dialler”