Ensuring that your customers are happy and loyal is one of the most important factors to consider when running a business. Satisfied and engaged customers are more likely to … Read more “How to Choose the Right Customer Engagement Software for you”
Having a way for customers to contact you is essential for any successful business. This could be via email address, online messaging, or even your social media pages. However, … Read more “A Foolproof Guide to Creating a Custom Mobile Number in the UK”
Long-lasting customer relationships are essential to eCommerce success because repeat sales require a smaller investment than new sales and make up a majority of most businesses’ revenue. Some estimates say … Read more “What’s the Key to Long-Lasting Customer Relationships? Try These ECommerce Tools”
Client feedback is the most revered part of your business. When clients feel ecstatic and happy about your product or service, they leave compliments that fill your heart with warmth. … Read more “A SaaS Owner’s Guide To Handling Customer Complaints”
Welcome to Ringside. For new readers, this series asks inspiring people from all sorts of roles about their experiences in business. Beyond this, we get curious about the trends going … Read more “Ringside Interview with Jasper van Sas, Alcatel-Lucent Enterprise”
Many organisations opted for Microsoft Teams to help workers connect for the past two years. That’s mainly because of its compatibility with the Microsoft suite. But while there are pros … Read more “Why Three Firms Chose RingCentral for Microsoft Teams”
Understanding how Vodafone Business and RingCentral’s new joint collaboration solution helps organisations successfully adapt to a new way of working. The world has just taken part in one of the … Read more “Vodafone Business UC: It Has a Ring to It”
2021 was another year of remarkable change. Many companies returned to the office and many stayed remote. We also saw new hybrid arrangements where teams worked alternating schedules. We toppled … Read more “RingCentral MVP: Top Innovations of 2021 Plus What’s Coming in 2022”
“Culture eats strategy for breakfast” is a famous quote, attributed to Peter Drucker, that attests to the overarching nature of “culture” in organisational management. If strategy is a way to … Read more “Building A Strong Company Culture While Remote”