Nobody enjoys spending hours in a calling queue, waiting for an answer to a pressing question. While interactive voice response (IVR) recordings attempt to streamline the customer service experience, they … Read more “Will Chatbots Replace IVR?”
It was Benjamin Franklin who once said, “failing to plan is planning to fail”, and no sentence rings truer with regards to implementing a successful communications strategy. Unified communications (UC) … Read more “How to Plan Your Business Communications Strategy”
At the Call and Contact Centre Expo for 2018, ClearView will take the stage to explain their strategy for gamification, and how it can transform ROI. The Call and Contact … Read more “Gamification Revisited: The Masterclass with ClearView”
The way we work has changed dramatically over the past decade and will continue to evolve with new business requirements and changing user expectations. Employees are now more mobile, more … Read more “RingCentral Continues to Execute on Collaborative Communications Vision”
Integrations are essential for productive work environments, and we want to ensure your favourite cloud applications work in harmony with one another. That’s why we’re excited to announce our latest … Read more “RingCentral’s newest integration with Google: RingCentral for Hangouts Chat”
The cloud communications and collaboration industry has been going through a dramatic shift over the past year. One thing is clear: The cloud is winning. And RingCentral is winning in … Read more “Winning in the Cloud with Collaborative Communications”
Bring your own device (BYOD) solutions have become commonplace within the enterprise, and there are no signs of things slowing down anytime soon. Despite common concerns about internal governance, security … Read more “The Latest on BYOD in Business”
No matter how you slice the data, the UK is still in the top 10 of global economies which, according to the latest World Bank figures, is worth $2.9 trillion … Read more “Closing the Gap: Boosting Productivity through Application Unification”
The Call and Contact Centre expo is just around the corner, and here at RingCentral, we thought we’d take the time to celebrate and introduce some of the key speakers … Read more “The Lessons Learnt from Managing a World-Class Contact Centre”