Two Minutes To Understand: How To Improve Collaboration and Productivity With UCaaS and AI

In the ever-evolving landscape of workplace technology, and in particular with the development of hybrid work, Unified Communications as a Service (UCaaS) and artificial intelligence (AI) are becoming pivotal in reshaping how teams collaborate and boost productivity.

In this video, Laura Winnan, Senior Campaign Manager at RingCentral, sheds light on this transformation, explaining the significant impact of Unified Communications as a Service (UCaaS) on organisational efficiency.

UCaaS: the foundation of streamlined team collaboration

According to the CIPD, nearly two-fifths of organisations in the UK have observed an increase in productivity due to remote or hybrid working models. The cornerstone of this productivity lies in the communication tools they use, particularly those enhanced with AI. UCaaS solutions have evolved to include new features that make it easier for employees to collaborate, whatever the channel they use to communicate.

First of all, UCaaS brings together all the communication channels on a single platform. Thanks to this integration, employees no longer need to switch from one channel to another, which improves productivity. For instance, platforms like RingCentral facilitate seamless transitions from phone calls to video meetings with just a click, enabling efficient sharing of documents through quick screen-sharing options. By consolidating apps with RingCentral, we see an average 60% increase in productivity

The influence of UCaaS extends beyond mere communication. It provides analytical insights into call metrics and other Key Performance Indicators (KPIs), aiding in informed decision-making for resource optimisation. 

Another significant advantage of UCaaS is its compatibility with other business apps, which aids in automating various tasks. For example, integrating a UCaaS with a customer relationship management (CRM) platform like Salesforce can automatically pull up customer details during calls, thereby saving valuable time. With a solution like RingCentral MVP, which offers hundreds of native integrations, there are many opportunities to automate business processes and boost productivity.

How AI boosts productivity

AI-powered UCaaS platforms go a long way in automating tasks and refining the user experience, enhancing both collaboration and productivity.

A notable feature of AI in UCaaS is its ability to summarise video meetings and phone calls. This capability is particularly beneficial for individuals who miss meetings, as AI can provide concise summaries, ensuring they stay updated on critical project developments without needing to review entire recordings.

Platforms like RingCentral MVP use AI to offer advanced features such as automated summarisation of phone conversations. This saves time spent on manual note-taking and also helps maintain focus on productivity and efficiency.

There are many examples of productivity gains with AI and UCaaS solutions. Functionalities are constantly being enriched, with companies automatically benefiting from new releases. All that remains is for them to explore and apply these technological advances to bring their employees tools that save time and improve efficiency.

By streamlining communication, providing valuable insights, and automating routine tasks, UCaaS and AI are setting new benchmarks in organisational efficiency.

Don’t miss the next episode of this series to find out how to improve ROI and optimise your investment.

Missed the previous episodes?

Find out more about the RingCentral MVP unified communications solution!

Published by
    Yvanie Trouilleux is Senior Product Marketing Manager for RingCentral MVP.
    Disqus Comments Loading...
    Published by

    Recent Posts

    Optimise Your IT Investments with Unified Communications

    The return on investment of IT projects is more relevant than ever in the current…

    1 week ago

    Making AI Quality Management a Reality for Any Sized Business With RingCX

    No business wants to operate in the dark. However, without a complete understanding of the…

    1 week ago

    9 Ways Small Businesses Use AI To Grow

    AI is changing the way we work, and small businesses might just be poised for…

    1 week ago

    The Spirit of Innovation and Collaboration in RingCentral’s Channel

    Founder and CEO of RingCentral, Vlad Shmunis, recently said RingCentral is an “AI-first, multi-product company,…

    2 weeks ago

    RingCentral MVP Evolves to RingEX

    AI Meets Trusted Communications It’s with immense excitement that we announce a significant evolution in…

    2 weeks ago

    5 Things To Consider When Switching Your Cloud Communications Provider

    Many companies adopted UCaaS during the pandemic and were forced to make quick decisions about…

    2 weeks ago

    This website uses cookies for analytics and functionality purposes. If you continue browsing our website, you accept these cookies.