A post type for definition of term
If you’ve ever run a business, you’ll already understand the importance of customer satisfaction. If you can’t keep your customers happy, chances are they’ll take their custom elsewhere – which, … Read more “First Contact Resolution”
Traditionally, software development used to take place on a local machine via desktop apps like the Eclipse IDE, VS Code, or IDEs from JetBrains. While these IDEs are far from … Read more “Cloud IDE”
What is Videotelephony? Videotelephony has skyrocketed over the last decade. The need for these next-gen telecom communication tools has accelerated primarily in response to the fact, so many of us … Read more “Videotelephony”
All companies need to stay connected. Now that most are using an omnichannel sales approach and connecting with customers via social media, chatbots, and live messaging apps, it’s important to … Read more “Service Cloud”
What is auto dialler? Auto diallers – sometimes also known as auto dialers, especially outside the United Kingdom – can be seriously useful for many businesses, particularly for sales. We’re … Read more “Auto Dialler”
Function or Functions as a Service (FaaS) is a hot topic in the world of software architecture. It’s a market forecast to reach $31.53 billion by 2026. FaaS has been … Read more “Function as a Service (FaaS)”
Originally named as a combination of the words ‘iPod’ and ‘broadcast’, the podcast has been around for a long time. However, in recent years, we’ve seen a significant increase in … Read more “Podcast”
It’s always been important for a business to have a good reputation, because if people like your brand, they’re more likely to interact with it. And, in the age of … Read more “Relationship Marketing”
Today, more companies are looking to keep up with the trends of having a flexible workplace. The market for cloud-based platforms is growing exponentially. Tools and applications make it possible … Read more “Video as a Service (VaaS)”