Customer experience strategy is crucial for your business growth. Paired with a cloud-based collaboration solution, information within your contact centre goes around fast that greatly improves your CX.
Highlights: The hybrid workforce is becoming a mainstay in modern contact centres. Success with a hybrid workforce requires effectively and reliably scheduling agents to ensure optimal agent and customer experiences. … Read more “Simplify Hybrid Agent Scheduling With Purpose-Built Tools”
Keeping customers satisfied is a top priority for any organisation because it can make or break a business. Recent research tells you all you need to know: 71% of customers … Read more “Five Ways To Deliver a Next-Level Customer Experience”
You certainly deserve a break. After all, we’re working longer hours than ever, with more meetings in our calendars compared to before the pandemic. Luckily, the summer holidays are right … Read more “Going on Holiday Soon? This Simple Phone Trick Will Keep Your Business Moving”
With technology constantly evolving and growing competition in the workforce, the recruitment world is changing on a fundamental level. To keep up with the current trends and business needs, investing … Read more “5 Reasons Why An ATS & CRM Software Is Important For Your Business”
Want to improve your conversion rate and customer retention? If your bounce rate and shopping cart abandonment rate are increasing, it is high time you started creating your customer journey … Read more “What is Customer Journey Map & How to Create One?”
Social media platforms are the greatest thing that have been introduced to generation Z, and undoubtedly they are making the most out of these social networking sites. Not only are … Read more “8 Tips For Your Social Media Strategy In 2021”
As we move into the modern age, more and more shoppers are looking to make purchases online. Whether eCommerce business or SaaS product, your company needs to do everything in … Read more “5 Ways SEO Can Drive Better Customer Experiences”
Call routing is an essential function in thousands of offices, call centres, and customer support hubs around the UK. Without the ability to manage and redirect incoming calls seamlessly, chaos … Read more “Call Routing FAQs: How to Divert Calls, Redirect, and More “
In today’s digital world, most companies recognise the value of social media. With roughly 4.2 billion active users across Facebook, Twitter, and Instagram, it represents a vast, lucrative market. Social … Read more “Essential Social Media Marketing Tips for Customer Service”
