Customer experience strategy is crucial for your business growth. Paired with a cloud-based collaboration solution, information within your contact centre goes around fast that greatly improves your CX.
Innovations that elevate customer experience Taking the time to understand the customer experience helps you create an exceptional experience tailored…
“Ask the Expert” is a series where RingCentral interviews key influential consultants from around the world as part of the…
If you lead a team in a contact centre, you’ll already understand the importance of customer experience (CX). Good CX…
Highlights: Elevate customer experiences with video interactions and improved call routing. Reduce agent effort providing the best answers to resolve…
Highlights: The hybrid workforce is becoming a mainstay in modern contact centres. Success with a hybrid workforce requires effectively and…
In recent years, customer expectations have sky-rocketed regarding interactions with your brand. 80% of customers now view their experience as…
Keeping customers satisfied is a top priority for any organisation because it can make or break a business. Recent research…
You certainly deserve a break. After all, we’re working longer hours than ever, with more meetings in our calendars compared…
With technology constantly evolving and growing competition in the workforce, the recruitment world is changing on a fundamental level. To…
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