Customer experience strategy is crucial for your business growth. Paired with a cloud-based collaboration solution, information within your contact centre goes around fast that greatly improves your CX.
Customer experience is critical to business success today. Companies who do it well know one thing for sure: technology can…
Your agents are your contact centre’s biggest asset. So how do you recruit and retain the best people? It’s a…
Innovations that elevate customer experience Taking the time to understand the customer experience helps you create an exceptional experience tailored…
“Ask the Expert” is a series where RingCentral interviews key influential consultants from around the world as part of the…
If you lead a team in a contact centre, you’ll already understand the importance of customer experience (CX). Good CX…
Highlights: Elevate customer experiences with video interactions and improved call routing. Reduce agent effort providing the best answers to resolve…
Highlights: The hybrid workforce is becoming a mainstay in modern contact centres. Success with a hybrid workforce requires effectively and…
In recent years, customer expectations have sky-rocketed regarding interactions with your brand. 80% of customers now view their experience as…
Keeping customers satisfied is a top priority for any organisation because it can make or break a business. Recent research…
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