Customer experience strategy is crucial for your business growth. Paired with a cloud-based collaboration solution, information within your contact centre goes around fast that greatly improves your CX.
Highlights: The hybrid workforce is becoming a mainstay in modern contact centres. Success with a hybrid workforce requires effectively and…
In recent years, customer expectations have sky-rocketed regarding interactions with your brand. 80% of customers now view their experience as…
Keeping customers satisfied is a top priority for any organisation because it can make or break a business. Recent research…
You certainly deserve a break. After all, we’re working longer hours than ever, with more meetings in our calendars compared…
With technology constantly evolving and growing competition in the workforce, the recruitment world is changing on a fundamental level. To…
Want to improve your conversion rate and customer retention? If your bounce rate and shopping cart abandonment rate are increasing,…
Social media platforms are the greatest thing that have been introduced to generation Z, and undoubtedly they are making the…
As we move into the modern age, more and more shoppers are looking to make purchases online. Whether eCommerce business…
Call routing is an essential function in thousands of offices, call centres, and customer support hubs around the UK. Without…
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