Stay updated with the latest articles and discussion topics about business trends that are set to impact SMB’s and enterprises.
In business, planning is everything. Whether you’re starting in business for the first time or you’ve got years of experience under your belt, one thing remains true: you need to … Read more “How to Create a Business Plan – Examples, Templates and Tools”
Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing contact centres for the new age of hybrid work. In … Read more “Delivering Exceptional Customer Experience: Tools, Talent and Training”
Do you know that there are 1.7 billion websites worldwide? Around 600k sites are launched daily. We could say that Coronavirus and the pandemic situation have pushed our creative limits … Read more “What is a CMS and What are the Best Content Management System Platforms?”
Introduction The flexibility of working from home became even more apparent in the past twelve months. For many, it was not even the normality before offices shut and work patterns … Read more “How to Successfully Motivate Your Remote Contact Centre Team”
In early 2021 Carlos wrote series of articles around delivering customer experience through the contact centre, managing and leading remote teams, and preparing contact centres for the new age of … Read more “Expert Advice on Improving Customer and Contact Centre Experience”
Social media platforms are the greatest thing that have been introduced to generation Z, and undoubtedly they are making the most out of these social networking sites. Not only are … Read more “8 Tips For Your Social Media Strategy In 2021”
What Is Email Marketing? When you are selling or marketing products and services, you may be selling in various ways, including phone calls, in-person meetings, or word of mouth. Adding … Read more “How To Choose The Right Email Marketing Tool For Your Business”
Working from home initially looked like a temporary arrangement for many of us, but it has become something more permanent. The pandemic didn’t really cause this monumental shift, but it … Read more “Creating the Best Work from Home Environment”
I remember a conversation I had with one of my business mentors when I was starting out on my own with my first business. “Revenue is great, but the thing … Read more “Traps to Avoid To Manage Your Call Centre Costs”