Business Trends – CX

Stay updated with the latest articles and discussion topics about business trends that are set to impact SMB’s and enterprises.

50 Small Business Ideas You Can Start at Home

As many of us have got a taste for the freedom that home working allows, and we face a cost-of-living…

2 months ago

Scaling Citizen Support During a Crisis: A Sitel Group® Story

At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on…

2 months ago

17 Best VoIP Software Services – Find the best VoIP solution for your business needs

  Communication is one of the cornerstones of efficient modern business and can mean the difference between survival and success.…

6 months ago

Understanding Good Customer Service and Putting It Into Action

You won’t be a stranger to the importance of customer service. It’s what makes commerce tick. The fact is that…

6 months ago

Five Ways To Deliver a Next-Level Customer Experience

Keeping customers satisfied is a top priority for any organisation because it can make or break a business. Recent research…

6 months ago

Top 10 RingCentral Customer Experience Innovations for 2022

It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to…

6 months ago

5 Reasons Why An ATS & CRM Software Is Important For Your Business

With technology constantly evolving and growing competition in the workforce, the recruitment world is changing on a fundamental level.  To…

11 months ago

A Foolproof Guide to Creating a Custom Mobile Number in the UK

  Having a way for customers to contact you is essential for any successful business. This could be via email…

11 months ago

Customer Experience Analytics: A Complete Guide To Improve Customer Relationship For Your Business

A business can’t run without customers. You’ve got to draw in customers, then ensure they keep coming back. Ideally, they’ll…

1 year ago

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