Business Trends – CX

Stay updated with the latest articles and discussion topics about business trends that are set to impact SMB’s and enterprises.

Data-Driven Decisions: Analytics Tools for Year-End Review

Data-driven decision-making empowers businesses by using insights from data analysis to make strategic choices. It replaces reliance on intuition with…

4 months ago

Customer Support Tools: Ensuring a Seamless Year-End Experience

As the end of the year comes around and businesses step back and review their successes, losses and aim to…

4 months ago

50 Small Business Ideas You Can Start at Home

As many of us have got a taste for the freedom that home working allows, and we face a cost-of-living…

1 year ago

Scaling Citizen Support During a Crisis: A Sitel Group® Story

At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on…

1 year ago

17 Best VoIP Software Services – Find the best VoIP solution for your business needs

  Communication is one of the cornerstones of efficient modern business and can mean the difference between survival and success.…

2 years ago

Understanding Good Customer Service and Putting It Into Action

You won’t be a stranger to the importance of customer service. It’s what makes commerce tick. The fact is that…

2 years ago

Five Ways To Deliver a Next-Level Customer Experience

Keeping customers satisfied is a top priority for any organisation because it can make or break a business. Recent research…

2 years ago

Top 10 RingCentral Customer Experience Innovations for 2022

It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to…

2 years ago

5 Reasons Why An ATS & CRM Software Is Important For Your Business

With technology constantly evolving and growing competition in the workforce, the recruitment world is changing on a fundamental level.  To…

2 years ago

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