RINGCENTRAL VS. NEXTIVA

Is Nextiva setting you up for success?

As an award-winning market leader, RingCentral has advanced telephony features, richer video, contact center, analytics, and integrations, preparing you for whatever’s next in your business journey.

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Comparison of RingCentral vs Nextiva work platforms

Why RingCentral wins at a glance

Our ability to support more telephony use cases, offer competitive CX packages, deeper integrations with rich SMS and fax included.

Industry leading cloud phone

The most complete set of cloud phone capabilities out of any UCaaS vendor on the market

The best UCaaS and CCaaS

Market leading UCaaS coupled with market leading CCaaS on one bill, on one network. Light CX options available for small businesses as well

Advanced SMS, fax and HD video included

The best UCaaS solution for multi-modality business communications including SMS, eFax, HD video, team messaging, unlimited cloud storage, and more

Richer integrations

Deeper and broader set of integrations and APIs with apps like Salesforce, Hubspot, and more

Industry-leading analytics

Comprehensive and integrated analytics for IT professionals and line-of-business users

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Get the full picture on RingCentral vs. Nextiva

UCaaS market leadership

RingCentral is a top-rated provider that brings together market-leading unified communications (UCaaS) — an eight-time Gartner Magic Quadrant leader — with market leading contact center (CCaaS). Our contact center (CCaaS), powered by NICE CXone, is recognized as a leader in both Gartner Magic Quadrant CCaaS 2022 and Forrester Wave CCaaS 2020. All across 30+ digital and voice channels.

Award winning Contact Center

Customers choose RingCentral because they love having the best of UCaaS and best of CCaaS on one bill, on one network. RingCentral’s Contact Center offers a true omnichannel experience across 30+ digital channels, with an open platform that provides prebuilt CRM integrations and over 300 APIs to provide effortless customer experiences. For small businesses, we offer Customer Service Essentials, a competitively priced introductory package for customer engagement.

Richer phone SMS and fax

We offer the most complete set of cloud phone capabilities out of any UCaaS vendor. We consistently innovate and deliver first-to-market telephony capabilities that go far beyond calling. RingCentral also has advanced SMS and faxing user controls like group/bulk SMS, SMS to email, high-volume SMS integrations, mobile app faxing, custom admin fax controls, unified phone number for SMS/faxing, and more.

More integrations

RingCentral has deeper, broader, and higher quality integrations. Enjoy more than 300 pre-built integrations, over 7,000 integrations, and our mature API ecosystem of more than 70,000 developers. Many customers come to RingCentral complaining that our competitors tout integrations, but they are half-baked, low quality, or missing critical components.

Richer video features

RingCentral has more advanced features and offers a more generous free video meetings product, supporting unlimited video meetings for up to 24 hours and 100 participants. Advanced features include AI-enabled advanced meeting insights, mobile virtual backgrounds, background noise reduction, presentation mode, auto-follow, improved video in low light, skin touch-up, unlimited whiteboards, Dynamic end-to-end encryption, and webinars (in beta).

Industry-leading analytics

RingCentral’s analytics are more actionable and meaningful compared to Nextiva. Though competitors do provide some level of reporting and analysis, only RingCentral provides comprehensive and integrated analytics for both the IT professional and line-of-business user. From a single interface, both user types enjoy significantly more detail, flexibility, and customization. Most of RingCentral’s analytics are included in our most popular packages, whereas many of our competitors' features are incomplete, disjointed, rigid, or can only be unlocked by paying additional fees.

Flexible options for Microsoft Teams

RingCentral offers richer capabilities for Microsoft Teams, as well as more flexible deployment options. Customers can integrate our world-class advanced phone system, SMS, and fax into Microsoft Teams through direct routing or embedded dialer for light users to save costs. Also enjoy a slew of benefits, such as IT and business advanced analytics and the largest ecosystem of telephony integrations.

Global coverage

RingCentral currently supports full PBX replacement in 45 countries, international phone numbers in over 105 countries, and 18 languages in the RingCentral app. Our ever-expanding ecosystem gives businesses coverage throughout North America, Europe, LATAM, and APAC.

Industry accolades

We are the only born-in-the-cloud UCaaS and CCaaS solution in market today that’s being whitelabelled by all major global Carriers and communications leaders — from Verizon to AT&T to Vodafone to Avaya and Mitel—reaffirming the industry’s ‘hats off’ sentiment to our rapid innovation and product capabilities. We are the obvious and best choice for cloud native communications.

RingCentral is the cloud phone market leader

See what the most trusted voices have to say about RingCentral.

“RingCentral has been crucial to our success as a team and we would not be able to communicate internally, or provide customer support to our clients with the same efficiency without it.”

Gartner Peer Insights review

“RingCentral's Contact Center has been one of the best systems I have used during my career, easy to customize and adapts to nearly all our customers' different needs.”

Gartner Peer Insights review

“RingCentral’s open and flexible approach to enabling customizable communications has helped to fuel their accelerated market growth."

Jim Lundy, CEO, Aragon Research

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